Argos Customer Service Issues

I purchased an iPhone X for my daughter's birthday through click and collect. However, upon opening the box, we discovered an iPhone 6 instead. After contacting customer service and returning the item to the nearest Argos store, I was told it would be investigated, but I have not received any updates as promised. Despite speaking to James on Live Chat and following up at the store, I am still without a resolution. Attempts to contact customer service and the store have proven unsuccessful. I am seeking guidance on how to proceed as I am not receiving any communication from the store regarding this matter.

I am writing to express my dissatisfaction with the failed delivery of two beds I ordered on July 13, [redacted]. I received a confirmation email stating the delivery would be on Friday, July 31, between 7 AM and 6 PM, order number [redacted]18 rg304dj. Unfortunately, by 6 PM on the specified date, the beds had not arrived, causing inconvenience as I had already dismantled the old beds. When I contacted customer service via live chat, I was taken aback by the response I received. The representative suggested the option of redelivery on August 3, leaving us without beds for three days. I inquired about a Saturday delivery, which was confirmed for August 8. I am upset with Argos for the oversight in scheduling the delivery despite providing a confirmation date. My main concern is my children being without proper sleeping arrangements, and now I must reassemble the old beds for temporary use until the new ones arrive.

I have not received my order [redacted]. I tried calling customer service six times today, but I kept getting disconnected due to high call volume. Live chat was also unhelpful as I was told no one was available to assist me. I emailed the provided address, but the email was returned by postmaster. As someone with a disability, it is extremely challenging to reach out regarding this matter. I received a call at 8:30 AM stating the delivery would arrive in 15-20 minutes, but it has not arrived yet. I waited until 10:30 AM, which was within the delivery time frame of 8-10:30 AM according to a text message. I understand the challenges posed by COVID-19, but having someone wait all day due to the lack of communication from Argos is unacceptable. Kindly provide me with information on the status of my order and the expected delivery time. Thank you. - Lully Cronin, 29 Homestead Road, AL100QJ

I bought an HP Pavilion laptop on Argos online for £[redacted].99, picking it up at the Bangor Balloo Sainsbury's store on July 27th. I've experienced rapid battery drainage issues, only getting around 2.5 hours compared to the advertised 10-hour battery life. I returned the laptop to the store on August 3rd but was given unsatisfactory customer service and denied a refund. I am disappointed with the company's handling of the situation and request a prompt refund to my card for the laptop purchase.

I am reaching out for assistance as I am in a difficult situation. I placed an order on 26/07/[redacted] with a delivery date of 29/07/[redacted] from Argos. Unfortunately, Argos Fosse Park Leicester lost my order, citing issues with their system. Despite my efforts to resolve the situation with the manager named Sam, who was reluctant to provide me with his full name or a business card, it took significant insistence before my items were scheduled for delivery on 10/08/[redacted]. However, I later received a message indicating a new delivery date of 14/08/[redacted], causing frustration as I urgently need the fridge freezer and washing machine for my four-week-old baby. Attempts to contact live chat were unsuccessful, and the blame has been shifted onto me in the email transcript. I am extremely dissatisfied with the handling of my order and the lack of accountability by the Argos Team.

I placed order number [redacted]87 which was supposed to be delivered on 3.8. However, I received a text about redelivery without any prior phone call. After trying to reach them for 30 minutes, I got disconnected. The earliest redelivery was scheduled for 8.8. Yet, I received another text stating that due to unforeseen circumstances, they couldn't deliver and promised to contact me within 24 hours, but no one has reached out. I urgently need this item delivered for medical purposes. Additionally, I am requesting compensation for the gross incompetence displayed in handling this order. I chose your service for its supposed quick delivery, but this experience has been a disappointment.

Order No: [redacted] Monika B. 27 Woodvale Dr PA3 1NJ Hello, I bought the Karcher CS5 Premium steam cleaner for £[redacted].99, but I found that it does not effectively clean surfaces. Even after using it on cooker glass and bathroom tiles, the stains remain unchanged. I visited the Linwood branch of Argos for a refund but was initially denied. After online chat support suggested I could be refunded if unsatisfied, I returned to the store in Linwood. They mentioned I could only receive credit if I collected the item in-store. Since it was delivered to my home, I tried to arrange for a pick-up but kept getting disconnected when attempting a refund. I am dissatisfied with the product's performance and would like to return it promptly for a refund. Thank you, Monika B.

I received the Milly Hybrid bike as a birthday present in [redacted]. My partner assembled it, but we faced continuous issues with the gears and chain. A professional from a bike shop also confirmed the ongoing problem. I tried to reach Customer Services in early April about the bike, but no one responded to the calls, and my email was returned. I am requesting a refund due to the bike's persistent faults and would appreciate assistance with organizing this and arranging for the bike to be collected. Unfortunately, we've misplaced the purchase paperwork and only have an order for collection number from Warwick Sainsburys in April [redacted]. Thank you. Best regards, Charlotte B.

I placed an order for a Nokia phone on July 31st and received confirmation via text messages. Despite the promised delivery by August 5th, the phone never arrived. After weeks of following up and encountering communication issues, I was informed on August 13th that the parcel was lost in transit. A kind lady assisted me and mentioned that the phone was out of stock, resulting in a refund. I am frustrated and disappointed with the whole experience. If I had received timely updates, I could have re-ordered while the item was still available. The unreliable service from UK Mail reflects poorly on Argos, and I am hesitant to shop online with you again.

In June, I bought an American fridge freezer online and it was delivered on June 30th. Surprisingly, the delivery team left it in the middle of the floor, making it hard for me to move it myself. With the help of a visitor, I managed to put it in place and noticed it was tilting back. Bush white goods scheduled an engineer to inspect it on August 14th, [redacted]. The engineer concluded that it may have been dropped as the back bottom was caved in. The engineer provided a report. The delivered item is a white American fridge freezer with order number [redacted]94, serial number [redacted]1-9[redacted], and Bush guarantee VH[redacted]4. I would like a replacement since there is uncertainty about its future performance due to the damage. Getting in touch with customer service has been challenging.

I was disappointed to be charged £60 for parking at Luton Gypsy Lane, as I believed it was free based on the INRIX website. The subsequent demand letter from "G24" was aggressive with increasing charges up to £[redacted]. I will be avoiding shopping at Luton Gypsy Lane, Argos, and potentially Sainsbury's if this issue is not addressed. I have expressed my concerns to my MP regarding these unreasonable parking companies. I recently spent £[redacted].99 at Argos and would appreciate support in obtaining a refund for the parking charge. In light of the COVID-19 situation, where I am a pensioner in my 70's, the additional charges were distressing. During my shopping trip, I faced delays due to Coronavirus restrictions and took extra time in stores to make informed purchases. I was not aware of any parking fees as the INRIX site indicated it was free. I have paid the charge under protest, and I find the increasing penalties and lack of appeal options concerning. It would be appreciated if the charge could be refunded, though I am not overly optimistic. I will be sharing my dissatisfaction with the involved retailers. Thank you for your attention, John Robson

I recently purchased a SIM Free Samsung A20E 32GB Mobile Phone in Blue from your store. Unfortunately, the phone keeps displaying a message stating there is no SIM card inserted, even though the card is in place. This issue has been occurring more frequently, affecting the phone's functionality. Despite being careful with the device and ensuring the SIM card is properly inserted, the problem persists. My daughter has also checked the phone, but the problem reoccurred this morning. As an NHS worker, having a reliable phone is crucial for me. I believe there is a recurring fault with this specific phone that I received. I appreciate your assistance in resolving this matter promptly. Here are my order details: Order number [redacted], Order date Tue 26 May [redacted], Payment method ARGOS STORE CARD [redacted], Billing address Maureen Trewhitt Smith, 44 Tower Close, Charlton, ANDOVER, SP104RS. Contact number: [redacted]9.

I received an e-gift card worth £[redacted].00 as a refund for a cancelled order. Unfortunately, the email did not specify that this e-card was only valid for one month, unlike others that typically last for two years. I attempted to use it within three months of receiving it, only to discover that it had expired. I'm hoping that they can extend the validity of the e-card to align with their usual voucher terms. I had planned to use it towards purchasing a laptop for my daughter to take to university, covering half of the cost with the voucher.

On August 6, [redacted], I placed an order for home delivery with the following details: Delivery address - R. Dalzell 1, Marchmont Gardens, Richmond, Surrey, TW10 6ET. The item ordered was a Chad Valley 4ft Ocean Fill 'N' Fun Kids Paddling Pool - 219L314/[redacted], priced at £12 with a delivery charge of £3.95. The order number was [redacted], scheduled for delivery between 7am and 1pm on Friday, August 7. Despite receiving a text confirming delivery, the item was not found at the specified address or neighboring houses. The delivery driver, Oliver (contact: 07[redacted]51), claimed to have left it at a non-existent house number 10 on Marchmont Gardens. Numerous attempts to reach Oliver or Argos customer service have been futile. In light of the situation and the disappointment caused by the missing item and communication issues, I kindly request Argos to refund the item and address these concerns promptly. Your assistance in resolving this matter would be greatly appreciated. Thank you, Kate Dalzell

On August 6, [redacted], I placed an order for home delivery. The delivery was set for Marchmont Gardens, Richmond, Surrey, TW10 6ET, addressed to R Dalzell. The item ordered was a Chad Valley 4ft Ocean Fill 'N' Fun Kids Paddling Pool (219L314/[redacted]) for £12 plus a delivery charge of £3.95. The order number was [redacted], scheduled for delivery between 7 am and 1 pm on Friday, August 7. However, despite a notification of delivery, I did not receive the item. The delivery driver, Oliver (tel 07[redacted]51), claimed to have left it at a non-existent house number 10 on Marchmont Gardens. I couldn't reach Argos customer service by phone or live chat, and I couldn't find an email address for contact. I am requesting a refund for the undelivered item due to the inconvenience and stress caused. Your prompt assistance in resolving this issue would be greatly appreciated. Thank you, Kate Dalzell.

Regarding order number [redacted], I wish to report issues with a Lenovo IdeaCentre A340 22-inch i3 4GB 1TB FHD All-in-One PC purchased in January for £[redacted].99. Due to Covid-19, the PC remained sealed until July. Problems such as system freezing, slow response, and sudden shutdowns occurred upon usage. While some issues improved post-Windows update, the persistent problem of the PC turning off unexpectedly remains. Despite disabling screen savers, the PC shows a black screen and becomes unresponsive, requiring a lengthy reboot process. Local specialists suspect a fault in the PC and expressed concerns about repeated forceful shutdowns. I seek guidance on the warranty process as we believe replacing the PC might solve the persistent issues encountered.

I bought a Flymo Mower [redacted] on eBay, which was sent by Argos-Ireland. After using it just four times, a belt started protruding through the motor housing. I reached out to Argos-Ireland via email, and they agreed to take the item back. This issue began in mid-July, and my last email to them was on August 13th, where I requested the return address and mentioned awaiting contact from the courier as instructed. Despite my patience, I have not received the necessary information for the return yet, and I feel like this resolution process is taking too long.

Dear Customer Service, I am writing to report two defective items I purchased from Argos, which are still covered under the 12-month manufacturer's warranty. Last year, I bought a desk and a desk chair for my son, both of which have not met my expectations in terms of quality and performance. The desktop has delaminated in some areas. I want to clarify that the only moisture it has been exposed to is a damp cloth used for cleaning. The stickers on the desk are coming off easily without any interference. As for the gas lift chair, my son, a 6-year-old, is significantly lighter than the chair's weight limit. During the holidays, while working from home, I noticed the chair lowering itself a few times, seemingly losing pressure in the gas cylinder. I weigh approximately 65 kg, which is well below the chair's weight limit. I am seeking replacement for both items under the warranty as they are less than 12 months old. Please advise me on the next steps to resolve this issue. I am willing to provide pictures of the delaminated desk and the original receipts. Thank you, Paulina S. [redacted]

I would like to share my experience regarding a recent order issue with Argos. The order number is [redacted]19. Argos made a mistake by inputting the wrong email address for the order, leading to complications when trying to get a refund at the store. After contacting the live chat team, the order was eventually canceled. However, upon trying to repurchase the order in-store, they declined to issue a refund, stating that refunds must be processed through live chat. Despite reassurances from a team member named Diane that the refund had been processed, we have yet to receive the £[redacted].95 refund. Paying an additional £[redacted].95 two days later has added to the confusion, as neither the store nor the online platform has refunded this amount. The situation is frustrating and feels like a form of theft, as we are being passed around without a resolution in sight. It is unacceptable to be treated this way, and I hope for a prompt and fair resolution from Argos.

I purchased an LG 43LM6300PLA Smart Full HD HDR LED TV on the 25th of November [redacted]. Everything was fine until I turned it on August 23, [redacted], and noticed two straight lines down the middle of the screen. I have checked the connections, picture quality, and tried resetting it, but the issue persists. I contacted LG Support, and they are investigating. I also reached out to the store as my dad was going to return it for a swap. My dad got me the TV to lift my spirits after being diagnosed with incurable cancer. I have photos of the screen with the lines, the serial number, and the receipt if needed.