Argos Customer Service Issues

Hello, I recently bought an electric bike from Argos with order number [redacted]80 and item number [redacted]/[redacted]. Unfortunately, the battery does not charge properly. B Spoke Leisure confirmed the faulty battery but does not have replacements. Argos suggested a bike replacement which seems excessive for a battery issue. I tried to get the manufacturer's details to resolve it, but no one provided the information. Argos chat also recommended a bike replacement, but they are out of stock until July 2nd. I now have a new bike with a faulty battery that I'm hesitant to use in case it's taken for a replacement. I feel responsible for dealing with this until the bikes are back in stock, which I find inconvenient. I would like clear communication and assistance with monitoring stock levels. I feel disappointed with the current situation. Your feedback would be appreciated.

Order # [redacted] delivered to EX12 2AD. I purchased a 3m x 3m gazebo on 17/06/[redacted], and it arrived promptly the next day. While setting it up, I noticed that one side was bent, causing water to collect on top. This resulted in two bolts fracturing due to the weight, making the gazebo unsuitable for use. I attempted to return the item at Sainsbury's in Ottery St Mary per the website's instructions but was unsuccessful as they do not handle Argos goods. I am seeking assistance in arranging a return for this faulty item.

Hello, I wanted to inform you that we received the walnut mirrored single door wardrobe delivered on 2nd May. After assembling it this weekend due to our recent move, we regret to report several issues. The product is faulty, unsafe, and poses a danger around my young children. Photos have been taken to illustrate the problems. We tried to reach out via email without success. The order details are as follows: Product: Argos Home Atlas Walnut Effect 1 Door Mirrored Tall Wardrobe Order Number: [redacted]/[redacted] Issues encountered include: - The door hinge cannot be secured properly. - The bracket for the hanging rail is missing a manufactured hole in the panels. - The door handle cannot be attached due to missing holes. - The door push bracket has only one manufactured hole, making the glass door unsafe. - The alignment of the door push bracket holes is incorrect. Given the numerous safety concerns, especially with toddlers present, we request a refund. We believe this product should be recalled due to its lack of functionality and the multiple defects. Looking forward to your prompt response. Best regards, Zahina

I placed an order for a TV and received the pickup information. I used the order number and collection code to get a TV of the correct size and brand, but later found out that the model did not match what was on the invoice. I have the following concerns: 1. If Argos didn't have the model I ordered, they should have informed me before the pickup. 2. How can I resolve it if my TV was given to someone else due to a mix-up at the store? 3. The TV box had signs of being previously opened. 4. I have a receipt for a TV I don't have, and I'm unsure about the return process. 5. It's difficult to reach Argos by phone with long waiting times and no queue updates. Thank you.

Hello, I placed order number [redacted] on May 22, [redacted], which was later canceled. I have not received my refund of [redacted].90 yet. The money was deducted from my account on May 26, and I am currently left with no products or refund. I am unsure of when my refund will be processed. I am unable to contact customer service via phone as they charge £6 per minute, which I find excessive. Live chat is also not functioning. I hope to resolve this matter promptly without additional charges. Thank you, Tonka N.

I received the bed we ordered for our 2-year-old yesterday after waiting around 2 weeks for delivery. Unfortunately, the legs, specifically part 15 and 16, are missing. As a result, we are currently using books to support the bed, which is not ideal and poses a safety risk. We have spent three hours on live chat and tried visiting the support website and calling multiple numbers without success. This is frustrating and time-consuming. Considering this is not the first time we've had missing parts from our orders, we will be lodging an official complaint and contacting the head office. The missing parts have caused us inconveniences in the past, like with a pressure washer we ordered three weeks ago. I have included the order number for the bed, [redacted]71, and I expect prompt action, compensation, and the missing parts to be sent urgently for safety reasons. Thank you. Michael.

I purchased a 3m x 6m gazebo on 17.06.[redacted] for my daughter's 30th birthday. I paid extra for delivery. Once assembled, the gazebo was very flimsy, with missing Velcro tabs causing the whole structure to lift and eventually collapse, damaging decorations and adjoining property. The quality is far below expectations, resembling carrier bag material despite the price of around £[redacted]. I paid for the item using my Argos card under the "buy now, pay later" scheme. The order number is [redacted]. I am seeking a full refund for the faulty and substandard product.

I wanted to purchase a new laptop and have my company billed for it; however, I couldn't find an option to do so online. I ended up having to buy it in-store through click and collect. Unfortunately, the billing address showed my mother's name from a previous order I placed for her. I wish there was a way to add my company name to the billing address online. Since the purchase was made through my phone without confirming the billing address, the receipt is now addressed to my mother. I kindly ask for a receipt to be issued to my company for proper accounting reconciliation.

Shortly before the lockdown, I purchased a garden lounger and hair clippers. I used my department store card for the lounger and tried to return the clippers to Sainsbury Falmouth, but they wouldn't accept returns due to Covid-19. I attempted again last week, but because I can't find the receipt, they declined the return. I am seeking assistance regarding this matter. My Argos card number is [redacted][redacted]. I am Mrs. Frances Gibson of 8 Stephney Close, Budock, Falmouth, TR11 5EQ. I can be reached at [redacted]7. The lounger and clippers were both delivered to my home simultaneously. Unfortunately, I am unable to use the clippers because of arthritis. F. Gibson

I purchased 2 wooden stools with order number [redacted], and unfortunately, they were delivered to the wrong address even though the correct one was clearly indicated on the parcel. Upon reaching out to Argos by phone, I faced long waits and no success. The person who received the package found it on their doorstep, confirming the address was right but the delivery driver didn't follow proper procedures. Notifications of delay and delivery came in close succession, with the actual delivery occurring within minutes of the update suggesting a delay. Despite the delivery man leaving a contact number, attempts to reach them were futile. The whole experience was distressing, and only the honesty of the person who received the stools saved the day. It's worrying to think what could have happened if the recipient hadn't been as responsible. I made numerous attempts to contact Argos without success, feeling let down by the lack of support in this situation.

I purchased a Roberts Radio Play 10 in December [redacted] from the Argos Store in New Barnet. The radio has been silent for several months now. The store employee declined to exchange it, stating their guarantee is only for one year. Roberts informs me their guarantee is for two years under their agreement with Argos, providing Reference No. TR087731. I am unable to locate the receipt, but noticed on the website that a Bank Statement showing the purchase could suffice. Kindly request the New Barnet Argos store manager to honor Roberts' two-year guarantee and replace the radio.

Dear Sir, I purchased an Acer Google Chromebook from Argos ([redacted]/[redacted]) on October 2, [redacted], with transaction ID [redacted]2/[redacted]/7/[redacted]. The laptop was working perfectly until a recent issue with the charging cable. Occasionally, I need to adjust the cable for the laptop to charge properly, although it charges well once connected. There have been no problems with sound or graphics. On June 22, I reached out to the chat support team, who advised me to contact Acer customer service. After speaking with Acer, I was informed that water damage would not be covered under warranty without inspection. I am confident that I will receive the same response post-inspection, even though the laptop had no issues with sound, graphics, or touchpad functionality. Acer provided repair quotes equivalent to or exceeding the laptop's original price, which seems unjust to the customer. My case ID with Acer is [redacted]N. It is disappointing to be quoted repair prices that rival the cost of the product during the warranty period. I feel let down by Acer's approach. I chose Argos for its reputable products and customer service. I kindly request your assistance in addressing this issue and supporting a loyal customer to the fullest. Thank you for your attention. I look forward to a considerate response from Argos. Sincerely Yours, Nirab

Subject: Disappointed with Argos Service Dear Customer Service, I am writing to express my dissatisfaction with my recent experience on the Argos online store. On June 26th, I tried to purchase a wireless printer as my current one is not working. Despite adding ink cartridges and paper to my basket, I encountered multiple issues during the checkout process. Initially, I couldn't find the printer in my local town of Weymouth and had to select Wareham instead. However, upon payment, I discovered that none of the stores in Dorset stocked the printer I wanted. This lack of availability in the area was frustrating, as I couldn't even arrange for delivery. I promptly paid for the ink cartridges and paper but now find myself with accessories for a printer I don't have. I demand a full refund to be processed to my Paypal account immediately, referencing order number [redacted]. I hope Argos can address these issues to prevent similar inconveniences for other customers in the future. Sincerely, S. F.

I was told my single bed delivery would arrive between 7 am and 9 am yesterday. By 10:30 am, no bed or contact. A text at 10:40 stated the delivery was late. At 11:45, another text said it wouldn't come that day. After a 30-minute live chat wait, I called Argos, learning it was a van issue and I couldn't reschedule. Was told to wait 24 hours for contact, which didn't happen. After another 30-minute chat wait, I called and was informed there were only 2 staff members for the weekend. Ben explained the bed didn't make it on the van. Frustrated by excuses, I was given a new delivery date of July 15. Cancelled my order for a refund. Ben advised to write a letter for a complaint. Disappointed with Argos, their varying excuses, and lack of responsibility. Bogus excuses and lack of customer care are not acceptable.

I wanted to share my recent experience at your Argos store in Southport. Last Wednesday, I went to collect my order, which included a television. When a young girl brought it out on a trolley, she didn't speak to me. I struggled with the large item until a kind elderly man came to help. Despite the current circumstances, a little more assistance and care would have been appreciated. As a 75-year-old with a bad back, I've been suffering since then. I suggest having someone available at the store to provide better service to customers like me. Thank you. - L. Hooper

I would like to cancel the order for a Bush MSBSNFWTDW American Fridge Freezer - White854/[redacted]. I have been unable to reach you through your phone numbers and chat services. There seems to be a delivery issue as it may have been sent to an old address NR13 5LJ instead of the current one, NR13 3RT. The purchase was meant for Michael Simpson. I am disappointed by the lack of response from Argos customer service. I have asked Nat West to reverse the £[redacted].99 credit card charge on 25 June [redacted] due to non-delivery and lack of communication. Kindly reverse the transaction on your end to resolve this efficiently.

I visited Argos Cumbernauld this morning to top up my EE phone card. When I first arrived, I was told the EE representative wouldn't be available until 10am. Later, at 1:30pm, I returned to the store. A female assistant seemed uninterested when I handed her my top-up card and £20 in cash, saying I had to wait for the system to warm up. Eventually, I was informed their handheld machine was not working, and I was asked for a bank card as they couldn't accept cash. Feeling frustrated, I decided to leave empty-handed. I was puzzled why this information wasn't communicated earlier. During this ordeal, other customers also left due to poor service. I was uncomfortable sharing my bank card information. If this is the current standard of service at Argos Cumbernauld, perhaps the store manager should reevaluate the staff’s efficiency.

I purchased Bathroom Scales on June 20, [redacted], using my Visa card for payment and paid £3.95 for home delivery. I am a 71-year-old individual in self-isolation and am extremely disappointed with the service provided by Argos. The Bathroom Scales I bought have malfunctioned after only being used three times. My attempt to resolve this issue through their chat support was unsuccessful after spending 1 hour and 20 minutes with no solution. Unfortunately, I do not have the original receipt, but I can provide my bank statement showing the payment. I also lack the packaging. Due to my circumstances, I am unable to leave my house until August. Please assist me in resolving this matter promptly. Additionally, my name is Susan, not Margaret as stated in the confirmation. I have tried to communicate this without success. Kindly reach out to me at your earliest convenience. Thank you.

Order number [redacted]93 - Bush BFSLNB9W The appliance I received was delivered on Friday, 17/7/20, and installed with my old dishwasher removed. However, I encountered an issue after installation as there was no power supply. With the help of my daughter, we discovered that the wall switch behind the machine was not turned on. Despite paying extra for installation, the machine was not tested for power. I initially scheduled a visit from an engineer but have since canceled it. As a senior citizen with a new hip, I was unable to resolve the problem myself. Although it was a simple mistake, it caused me considerable worry at the time.

I have been shielding for nearly five months due to my disability and desperately needed a microwave to cook. However, the microwave I received was cosmetically damaged. I have spent over 52 hours on hold and have been redirected to 'chat' several times, only to be told they only dealt with TVs and computers. Despite my efforts, every time I managed to speak with someone, I was cut off before I could fully explain my situation. Despite posting the requested photos multiple times, they claimed they were not received and cut me off repeatedly. I have requested copies of the 'chat' conversations, but have only received some of them. One conversation did come through with some of my photos attached, so it seems they did receive them. I have tried calling other numbers, only to be redirected to 'chat' again. This situation has left me unable to cook with a microwave and a freezer full of food that will soon go bad. As a disabled individual who is shielding, I cannot easily return the microwave to a store. This ordeal has significantly impacted my ability to prepare and eat meals.