We ordered a bed for our * year old, which arrived yesterday. We waiting circa * weeks...

GetHuman4979605's Complaint issue with Argos from June 2020

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The issue in GetHuman4979605's own words
We ordered a bed for our * year old, which arrived yesterday. We waiting circa * weeks for the bed to arrive.**Unfortunately the legs are missing, part ** and **. We now have a brand new bed, sitting on books to keep it safe. I’m not happy that we have had to do this and risk injury through incompetence of sufficient packing.**We have been on live chat for three hours today, and today with no luck. We have tried to log onto www.argos-support.co.uk again no luck. We have tried to call **** *** **** and **** *** **** again no luck - very frustrating and time consuming.**We have no option but to raise an official complaint, we will also be writing to head office as the service you are offering is simply unacceptable, I understand you are under pressure with Covid ** and staffing issues but as the same time this is not the first time this has happened.*** weeks ago we order a pressure washer for £*** and again I took a days holiday to get the drive way cleaned and once again parts missing and a complete waste of my days holiday. Parts we eventually sent to us but again very frustrating.**My order number is detailed below for the bed.**Order number*************************Order date*********** *Payment method***Billing address*Mr Michael Marcou **,Crown Close *Sheering *BISHOP'S STORTFORD *Hertfordshire *CM** *ND****Please can action be taken straight away, we will seek legal action as I simply feel that as a customer I’ve not been treated fairly.**I do expect significant compensation and parts to be sent to me soonest.**We deem the bed not safe to sleep on, hence the urgency.**Please call me urgently.**Michael ******* *** ***.

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Argos

Complaint issue
Reported by GetHuman4979605
Jun 22nd, 2020 - 8 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 1181 others
0 customers following this

Timeline

GetHuman4979605 started working on this issue
Jun 22nd, 2020 10:42am

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