***unread***green flag****moms ins**first utiity***unread*pension***unread*Trash**New f...

GetHuman4870165's Complaint issue with Argos from May 2020

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The issue in GetHuman4870165's own words
***unread***green flag****moms ins**first utiity***unread*pension***unread*Trash**New folder****Hi **My dad has a Argos gift car with about £**.** on it is in his name Mt Terrance Rushton.**address**** Addison Road*Wednesbury*West Midlands *WS** *LW**Card Number ******************** he has been told he has to use these points by * June.**I placed an order on the **.**.**** for a jet washer order number FT********part paid with points and rest of total with debit card total £**.****When I checked my account the full £**.** was taken out instead of £**.** and due to this the order was cancelled.**My dads points have not been re credited to his card I phoned up on the **th of May waited on the line for one hour and spoke to an adviser who assured me that the points will be credited back by Saturday, if not get back in touch.**phone on Saturday waited an hour on computer on web chat and was assured that they would be back by Tuesday **.**.****.**Looked today and guess what points are not there I logged on the web chat today at **.**am finally got through to a Susannah at **.** and she told me to wait and hung up on me as I am typing this I am waiting to speck to web chat as to why I was rudely hung up by and waiting in line on the phone since **.****my dad had Parkinson disease and this is worrying him as this £**.** is his**I am fed up with being fobbed off by various customer service assistants and different replies and having to wait for hors in ques.**when does my dad get his £**.** points back and if it not by the * st of June can they be extended.**still waiting in que by phone and internet* got through to web chat was told to phone finance team on *********** number does not exsist!!!*very disgruntled**regards**lisa

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Argos

Complaint issue
Reported by GetHuman4870165
May 26th, 2020 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 992 others
0 customers following this

Timeline

GetHuman4870165 started working on this issue
May 26th, 2020 12:18pm