Re: Order number: ********* (Delivered Sunday **th May **am)**Argos Home Clifton Oak...

GetHuman4861614's Complaint issue with Argos from May 2020

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The issue in GetHuman4861614's own words
Re: Order number: ********* (Delivered Sunday **th May **am)**Argos Home Clifton Oak Veneer Extendable * – * seater table (********)**Dear Argos Customer Services**I hope you can help me. The table and chairs ordered arrived today.*Unfortunately when putting the table together it was unclear from the instructions how far the long bolt (ZG*) needed to be screwed in.*I only used fingers to ***** it (as per the instruction diagram), but unfortunately managed to pierce through the table top surface. Whilst there is a picture of a hand within the instructions, there are no words to explain what needs to happen. The bolt drops into the hole in the base with the threaded element in the underside of the table-top. There is no guidance on how far to ***** the bolt once it is inserted into the hole. I have attached * photographs to evidence the problem:***The hole which has caused the damage***The instruction pamphlet with insufficient clarification***The damage on the table top (*cm) – the bolt hasn’t gone the whole way through, but as the table top is chip board the pressure from the bolt on the chipboard has caused the veneer to splinter.**Having now read reviews (on just the table) this seems to be a common problem with * out of the * reviews having had the same issue. There should probably be some device or restriction to prevent the bolt from going through (either a small metal plate at the base of the hole or a clear mark on the bolt to show when it is inserted sufficiently, along with clearer instructions.**Please could you let me know if you are able to rectify this for me? We really like the table and were so pleased with the way it looked when it arrived.*Are you able to send a replacement table top please?***I look forward to hearing from you.*Regards,*Jenny Mead

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Argos

Complaint issue
Reported by GetHuman4861614
May 23rd, 2020 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 976 others
0 customers following this

Timeline

GetHuman4861614 started working on this issue
May 23rd, 2020 2:58pm