Argos Customer Service Issues

Archive 9

The following are issues that customers reported to GetHuman about Argos customer service, archive #9. It includes a selection of 20 issue(s) reported May 20, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I placed an order for an Omron blood pressure monitor (Order Number: [redacted]) and 4 Duracell batteries on Sunday, May 17th, with a scheduled delivery for Monday, May 18th. Despite multiple texts and emails from Argos, there were conflicting messages, causing confusion. A female representative promised a refund for any overcharges due to website issues. However, Argos debited my account twice for £34.99 each, yet I only received one monitor and batteries. My attempts to communicate via phone and online have been unsuccessful. As a vulnerable individual identified by the NHS and government, I urgently need this matter resolved. I kindly request a response and a refund of £34.99 for the extra item charged. Thank you for your assistance. - Jan E.
Reported by GetHuman4846465 on Wednesday, May 20, 2020 10:58 AM
Dear customer service team, I am writing regarding my order placed in December '19 or January '20 under customer no [redacted]. I had ordered a bedside cabinet that was promptly dispatched, but I received a chest of drawers and an extra bedside cabinet instead. After contacting customer service, the incorrect item was returned along with the additional items. Despite this return, my account balance remains at £[redacted].93, as seen on my recent statement. I have spent considerable time on the phone with your team members who assured me the amount would be credited back. An advisor named Lisa informed me that all items were returned and the refund would reflect in 3-5 days, but my latest statement still shows the outstanding balance. I have been a loyal customer for approximately 20 years with a credit limit of £[redacted]. If this issue is not resolved promptly, I may have to seek assistance from the Financial Ombudsman before my interest-free period ends. I will wait until June 1st before escalating this matter further. Thank you for your assistance. Stay safe.
Reported by GetHuman4850700 on Thursday, May 21, 2020 12:15 AM
Regarding Order No: [redacted] for the Spear & Jackson 44cm Cordless Lawnmower & 2 Batteries - 36V, I have been struggling to get a replacement battery for my faulty item from Argos. Despite multiple attempts to contact them, I have not received any response. I requested a reply paid returns label to send back the faulty battery, but have been met with silence. I tried reaching out through various channels such as Argos Direct, 'Argos Helpers' on Twitter, and even Argos Card Services, but have not had any luck. Although I understand the challenges faced due to current circumstances, the lack of communication after they swiftly processed the payment and delivered the product is disappointing.
Reported by GetHuman-ajswill on Thursday, May 21, 2020 10:41 AM
Subject: Issue with Argos Home Clifton Oak Veneer Extendable Table Hello Argos Customer Services, I recently received the Argos Home Clifton Oak Veneer Extendable 2 – 4 seater table I ordered, and when assembling it, I encountered a problem with one of the bolts. The instructions did not provide clear guidance on how far to screw the bolt in, resulting in damage to the table top. I have attached photos showing the issue for reference. After reading reviews, it seems others have faced similar problems, indicating a potential flaw in the assembly instructions. I believe a small metal plate or a marked bolt could prevent this issue in the future. Could you please assist me in rectifying this situation? I would appreciate it if a replacement table top could be sent to resolve the damage. Thank you for your attention to this matter. Best regards, J. Mead
Reported by GetHuman4861614 on Saturday, May 23, 2020 2:58 PM
Hello, I would appreciate some guidance on how to proceed with a faulty Asus laptop I purchased last year. Over the past two months, while I have been on shielding for the last 9 weeks due to COVID-19, the laptop has developed several issues. Being unable to leave the house, my wife and I have not been able to visit any stores for a refund or exchange due to my shielding obligation. Initially, the sound button did not work, but I managed by adjusting the sound through other means. Currently, the mouse pad is unresponsive, making the laptop difficult to use. It has also become slow, frequently rebooting or failing to open programs, and sometimes turns off by itself. Considering these problems and my inability to visit stores, I seek advice on the appropriate course of action. I require a functional laptop and would prefer an exchange over a refund. Due to my vulnerable condition, physically going to a store is not an option. What would you recommend as the best way to resolve this issue? Thank you, K.
Reported by GetHuman-kankeyan on Monday, May 25, 2020 9:09 PM
Hi there, I am reaching out regarding an issue with my father’s Argos gift card. The card is registered under his name, Mr. Terrance Rushton, residing at 48 Addison Road, Wednesbury, West Midlands, WS10 0LW. The card number is [redacted][redacted], and it currently has a balance of around £42.00 that needs to be used by June 1st. Recently, I made a purchase for a jet washer with order number FT273506 on May 19, [redacted], totaling £70.00. Part of the payment was made with points from the gift card, but the entire amount was deducted from my account, leading to the cancellation of the order. Despite assurances from customer service representatives on multiple occasions, the points have not been refunded to my dad's card. The delays have caused significant stress, especially considering my father’s health condition. I am frustrated by the lack of resolution and conflicting information provided by different agents. I am currently in a queue for assistance and have faced challenges reaching the finance team. Any support in expediting the return of the points or providing an extension beyond June 1st would be greatly appreciated. Thank you, Lisa
Reported by GetHuman4870165 on Tuesday, May 26, 2020 12:18 PM
My son turned nine on the 29/05/[redacted], but being a struggling single parent, I could only afford to give him £30 for his birthday. On the same day, I ordered a Minecraft game and a phone case from the Argos website for over £27. I selected the click and collect option from Sainsbury's in Redwood, Walsall, but I didn't receive a confirmation. When I contacted the store, I was informed they had no record of my order and advised to contact the bank. The bank said the payment was pending until 7/06/[redacted]. My son was left without a birthday present, causing me distress. I am deeply upset by the lack of assistance from Argos, as they took my money promptly but couldn't resolve the issue. If this isn't addressed, I will escalate the matter.
Reported by GetHuman-memepink on Sunday, May 31, 2020 1:52 AM
On May 30th, I received a 2-seater sofa from Argos. However, on May 31st, upon unpacking it, I discovered that one of the arms is broken and very loose. It seems to be a result of a split in the wooden frame likely caused by poor warehouse storage or damage during transit. I have been attempting to reach out to Argos about this issue, but unfortunately, their contact numbers are no longer working due to their involvement with Sainsburys(?). Their Live Chat option has also been unhelpful, as it keeps disconnecting after long waits. I have tried emailing them, but have not received any response so far. I urgently need this item to be returned and replaced.
Reported by GetHuman4900544 on Tuesday, June 2, 2020 8:22 AM
I purchased a laptop from the Argos branch in Wandsworth back in April. Recently, I encountered issues with the laptop overheating and making noise, prompting me to attempt a return today. Upon my visit, a staff member named Kane assisted me. Despite my explanation of the laptop's problems and my request for a return, Kane proceeded to open the laptop without explanation, stating he needed to inspect it. I was surprised by the lack of COVID-19 precautions as Kane was not wearing a mask, gloves, or using sanitizer. After examining the laptop, Kane and a supervisor concluded that nothing was wrong with it and refused a refund. Expressing concerns about potential viral transmission due to Kane handling my laptop, the staff's response was dismissive, with additional members gathering closely without social distancing, leaving me feeling intimidated. Feeling mistreated and emotional, I left the store without a resolution. My laptop's overheating issue occurs over time, unlike Kane's brief inspection. As I had a previously trouble-free laptop, I seek a refund for this one.
Reported by GetHuman4911943 on Thursday, June 4, 2020 4:49 PM
Hello, I placed an order for a sun lounger with product number FT202412 on May 20, [redacted]. I was notified that it would be available between May 24 and May 31. I was eagerly anticipating its arrival as I have disabilities and was looking forward to enjoying the outdoors during the nice weather. On May 31 at 4 pm, I had not heard anything about the collection, which made me anxious. At 7 pm that day, I received an email stating that my order was canceled and I was issued a refund. I found this lack of communication and explanation to be quite rude, especially after waiting for a whole week. If the item was out of stock, I wish I had been informed at the time of purchase on the 20th. This experience has left me extremely disappointed. I could have looked elsewhere during this time, but now it seems everywhere is sold out. I have been a loyal customer of Argos, making both big and small purchases over the years, and I did not expect such abrupt service. Unfortunately, I am still without a sun lounger. Kay
Reported by GetHuman4914744 on Friday, June 5, 2020 10:00 AM
Good afternoon, I recently visited your Warren Heath store to pick up an order. Although I didn't receive an email confirmation, the payment was processed, and I could see the order in my account under "Recently Ordered". The staff member I encountered was quite impolite. Despite the circumstances we are all facing, she bluntly stated that without an email, I couldn't collect my order. She was uncooperative and advised me to reorder with an email, as she believed my order hadn't gone through. After a 10-mile round trip, I returned home only to find my order ready for collection in my account. I won't be recommending this store to others due to this negative experience. Can you please check if my order (Order number [redacted]) is indeed available for collection? Thank you.
Reported by GetHuman4919425 on Saturday, June 6, 2020 12:50 PM
I bought an HP laptop in May [redacted]. Sadly, it has been problematic and is no longer reliable. Due to having to self-isolate for 12 weeks, I couldn't reach out to Argos before my warranty expired on May 22, [redacted]. I'm left with a laptop that malfunctions. Despite my attempts, contacting HP has been unsuccessful. At 76 years old, I cannot keep purchasing new items like this. The laptop shuts down unexpectedly during tasks like banking, leaving me stranded. I hope my warranty can be extended given the circumstances. The issue seems to be with the on-off switch, which is different from the usual round button. It works intermittently, causing disruptions.
Reported by GetHuman4920070 on Saturday, June 6, 2020 4:16 PM
I received a washer on March 16th with order number [redacted]86. Unfortunately, it broke after only three weeks. A Candy engineer visited on May 7th and mentioned a new circuit board was required. On June 1st, the engineer replaced the parts but the washer is still malfunctioning, taking over 5 hours to finish a basic wash cycle. None of the programs are working correctly. I am requesting a full refund as returning the washer seems necessary after needing repairs so soon. Due to COVID-19, I am unable to go to a laundromat, and I have accumulated excess laundry. Contacting me at [redacted]0 to arrange the return and refund would be greatly appreciated. I have been unsuccessful in contacting customer service via phone and live chat and I am disappointed with the product's performance. As a consumer, I would like to exercise my rights for a refund. Your assistance in facilitating the return process is essential as I require a functioning washing machine, especially for my son.
Reported by GetHuman4923674 on Sunday, June 7, 2020 9:21 PM
Hello, I wanted to suggest that Argos should consider offering the option for customers to order items and pay upon collection. I prefer not to create an account and appreciate the security of paying only when I physically receive the goods. I have a few items in mind that I'd like to purchase, but I'm holding off until this payment option is available. It seems like Argos may be looking to transition its business model, possibly leading to store closures during these challenging times.
Reported by GetHuman4930080 on Tuesday, June 9, 2020 8:07 AM
Good evening, I encountered an issue while trying to use a gift card for my order. Initially, I was informed there was no stock available, and I was not charged. However, when I attempted to purchase a different color watch, I was informed that my gift card had been depleted. It seems like I have lost £[redacted] without receiving any products in return. I am seeking assistance in resolving this matter promptly so I can proceed with my watch purchase. I have already spoken to online chat support, and they advised that an investigation will take place over the next 5 days. Despite understanding the workload, I am deeply upset about the situation. This purchase was meant to be a treat to myself for my dedication to the NHS, especially during these challenging times. Your immediate help in resolving this issue would be greatly appreciated. Thank you, Amanda
Reported by GetHuman4931880 on Tuesday, June 9, 2020 4:41 PM
I am seeking assistance in obtaining a copy of my receipt for a single Silentnight mattress I purchased last year. The mattress, which cost over £[redacted], is still under the manufacturer's 5-year guarantee, but it appears to have a significant dip or hole in it, possibly due to a broken spring inside. There is no visible damage to the exterior material. I require the receipt to facilitate the replacement process for the faulty mattress. How can I best proceed to resolve this issue with Silentnight?
Reported by GetHuman-halaibha on Tuesday, June 9, 2020 10:12 PM
I bought an E-Plus 27-inch wheel hybrid electric folding bike in the middle of May for my sister but accidentally deleted the receipt. The bike is now not working, and despite my sister contacting the technical team, they couldn't identify the issue. Due to being hospitalized for an extended period, I'm unable to deal with this directly. I've attempted to contact customer service, but due to the nature of the item, I couldn't get through for assistance. The bike battery works, but the power button on the handlebars is stuck on number 2 speed, flashing, and unable to change. As the bike is unusable, I request a replacement or a refund to the TSB Platinum card I used for payment. My details are Alan Neave, located at 6 Cairnvale Terrace, Kincorth, Aberdeen AB12 5PJ. For prompt assistance, please reach out via email at [redacted] Thank you for your help during this difficult time.
Reported by GetHuman-alanneav on Thursday, June 11, 2020 11:26 AM
I purchased the Bosch TWK8631GB kettle on May 19, [redacted], for £79.99 for the brand and features it offers. However, I was disappointed to find out this morning that the price dropped to £59.99 in the online catalogue, a significant £20.00 reduction. Usually, I shop on Amazon due to better pricing but wanted to support our local Argos at my nearby Sainsbury’s. I have been trying to help local businesses during these challenging times by purchasing from them. I hope this matter can be resolved to address my disappointment.
Reported by GetHuman-grmryske on Saturday, June 13, 2020 10:48 AM
I purchased a Bush cooker from Argos on June 16, [redacted]. I have a faulty shelf that is affecting the usability of the oven. When cooking items like nuggets and chips, the shelf stays in place; however, when cooking a roast chicken, the shelf falls to the bottom due to weight. I contacted Argos and was directed to Warranty Solutions. During my interactions with them, I was asked to provide measurements and details of the person who installed the cooker, which I was unable to obtain. Despite explaining the issue multiple times, I was informed that the shelf is not covered by the warranty. I am frustrated with the way this matter has been handled and seek either a refund or for someone to inspect the cooker at no cost. Given my health situation being in remission from cancer, dealing with this issue during a stressful time like the COVID-19 pandemic has been overwhelming. I urge for a prompt resolution as my warranty has expired today, and the shelf shows a clear fault. Thank you, Pauline Morris
Reported by GetHuman4954893 on Monday, June 15, 2020 6:27 PM
I purchased the Ring torch rechargeable with item number 84/[redacted] (Ring RIT1050). During a live chat with Ring, I was advised to return the product to the shop I bought it from for a replacement or refund. Unfortunately, the shop (Argos) declined to help, stating that I needed to contact Ring directly. They provided me with the incorrect contact number for Ring, which was unhelpful. As a loyal customer of Argos, I believe they should resolve this issue as Ring's customer. I am disappointed with the poor customer service I have experienced. I just want a similar torch or a refund. This situation is frustrating, and I feel like cutting up my card over this.
Reported by GetHuman4959090 on Tuesday, June 16, 2020 4:08 PM

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