My customer no is **** ***************. In approx Dec '** or Jan **. I ordered a bedsid...

GetHuman4850700's Complaint issue with Argos from May 2020

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The issue in GetHuman4850700's own words
My customer no is **** ***************. In approx Dec '** or Jan **. I ordered a bedside cabinet. This was dispatched directly from the manufacturer within **hrs. Three days later a chest of drawers and another bedside cabinet arrived. As I explained to customer services the bedside cabinet was not the correct item and I had not ordered the other items at all. Iwas unable to give him a customer number of any of the items as they didn't have one. He organised a return for the bedside cabinet as he said the delivery driver could only take one item at a time. A delivery driver arrived approx * days later and took all three items ergo items returned. Therefore, my balance should be *.**. However, since that time every statement Ihave received has had the balance of £***.**. I have spent fifteen hours on the phone speaking with various members of your team who have assured me the account will be credited this amount. On **.**.** Ithought I had made a break through with an advisor called Lisa she contacted the company who confirmed that all the items had been returned. She said the monies would be credited to my account within the next *-* days. Alas my next statement received * days ago still has a ballance of ***.** outstanding. I have been a customer of yours for approx ** yrs and have a credit limit of £****. I feel that unless this is sorted out and soon I will have no choice but torefer this to the Financial Ombudsman. My six month interest free scheme runs out on the **.**.**. I appreciate how busy you are at this time so we wait until *st June before reporting Argos to the Ombudsman. Thank you in advance for any help you can give me regarding the same. Keep Safe.

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Argos

Complaint issue
Reported by GetHuman4850700
May 21st, 2020 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 946 others
0 customers following this

Timeline

GetHuman4850700 started working on this issue
May 21st, 2020 12:15am
GetHuman4850700 indicated the issue is not fixed yet.
May 24th, 2020 3:58pm