I had a Bush stainless steel hob delivered on **rd December ****. * gentlemen took my o...

GetHuman4146433's customer service issue with Argos from December 2019

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The issue in GetHuman4146433's own words
I had a Bush stainless steel hob delivered on **rd December ****. * gentlemen took my oven out to install the hob but couldn’t because they said I needed an electrician. They left the hob with me and I rang your customer service on the same day to have my installation fee of £** returned to me. I spoke to Lewis who took all my details but he needed to speak to someone else and said he would ring me back but he didn’t.* On the **th of December I rang your customer service and the lady I spoke to was very helpful and said I would be reimbursed £**.* The reason I am writing to you is my concerns for having people installing electrical goods that aren’t electricians which these * gentlemen explain they were not.I explained this to the lady on the phone because when I went to put my oven on to cook my turkey it wasn’t working and also when I took the mains switch off the red on light was still on. I,m assuming a wire must have disconnected when they removed my oven to install the hob( which by the way they removed twice because they wanted to take photo as to why they couldn’t install the hob).The gentlemen were very nice but are unaware that my oven wasn’t working because they didn’t check it when they put it back.* At this moment I’ve had no luck finding an electrician on Christmas Eve.That is ok because I’ll cook it in my daughter.* I explained to the lady on the phone that I don’t want to make a complaint. I just wanted to make sure it was brought to your attention and have my £** installation fee back.I would have thought it was company policy to have professional electricians to install your electrical goods.**Delivery order is ********** Merry Christmas * C.Jones

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Argos

Customer service issue
Reported by GetHuman4146433
Dec 24th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 458 others
0 customers following this

Timeline

GetHuman4146433 started working on this issue
Dec 24th, 2019 10:51am