This Saturday I had a fridge freezer delivered. Order *********. It was stated online t...

GetHuman3371053's Complaint issue with Argos from August 2019

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The issue in GetHuman3371053's own words
This Saturday I had a fridge freezer delivered. Order *********. It was stated online that a new item could be delivered and the old one taken away for recycling. Upon questioning the delivery driver he became defensive and told me that I should have specified removal when I placed the order. When ordering I saw no provision for this.*I contacted customer services and was told that nothing could be done about it now, with an apology, and suggested I contact my local council. The council will only collect from outside the property. I have just had a hip replacement and live in a *nd floor flat so this is clearly impossible.*I have been shopping with Argos for many years and have always been impressed by the service. This is the first time I have had any need to complain and would be grateful for your assistance so that I can move things forward. *Yours*Alan Coleman

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Argos

Complaint issue
Reported by GetHuman3371053
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 1226 others
0 customers following this

Timeline

GetHuman3371053 started working on this issue
Aug 5th, 2019 2:10pm