Dear Sir * Madam,*I am writing to you to raise an issue about: In-store shopping*The is...
GetHuman3285751's Complaint issue with Argos from July 2019
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The issue in GetHuman3285751's own words
Dear Sir * Madam,*I am writing to you to raise an issue about: In-store shopping*The issue that I have experienced was: I have an * month old lap top still under guarantee and I also took out an Argos policy because the lady told me if anything was wrong with the laptop I would have it replaced straight away or refunded.I went to the Hinckley store I saw a man named Everton Davis who was rude and told me he wasn't replacing it.I have put in a complaint about this man.I rang up the argos policy and was told I have been sold a mis sold policy because they have to take the laptop away to be repaired.I would never have taken out an Argos policy if I had knew that.I would have took one out after the guarantee was up.I have been paying for a mis sold policy and have a faulty laptop. Which when I took the argos policy out I promised a replacement straight away or a refund.Argos has failed on both.*It occurred on: ***********This meant that Yes very affected the man at the Hinckley store named Everton Davis told me it was not an argos policy when it was.He made take the laptop out the box to see the problem which I did.When he could see the laptop wasn't working properly he told me there must be a bug in it and walk off.He made me feel like a criminal and humiliated in front of all the customers.I was really unset. *I would like Argos to replace my laptop straight away as promised when I took my policy out or refund me because I have been paying for a mis sold policy and the laptop is only * moth old.*I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.I would like a replacement straight away or refund.*Yours faithfully,*gwen pickering
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