Hi*I am still trying to get a washing machine from argos and the journey is ongoing and...

GetHuman-auffarth's customer service issue with Argos from February 2019

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Hi*I am still trying to get a washing machine from argos and the journey is ongoing and very frustrating.**I've started online and got stuck at payment validation with two different cards. Once the money for the washing machine was actually taken off my account, which I still haven't received back. On the phone tell me, they can't find my transaction.**So I ordered over the phone making clear that I need a confirmation email. The customer service agent*representative couldn't locate my details, even on my insistence. But the order was placed and the money was taken off my account for a second time. The email was promised within thirty minutes.**I called again after about two hours. It turned out my surname and my email address were wrong and we corrected them. I mentioned my existing account at argos - the agent acknowledges the question, but it was unclear whether any action was taken. I was again promised an email - this time within ** hours. I was transferred to another agent to book the delivery - February *.**After more than ** hours had passed, I entered the chat window. I am told no emails can be sent on phone orders. I insisted on a receipt and I was promised a receipt over email. **I got a message about delivery on February * from argos. So the day before I uninstalled the old washing machine.**On February * *:**, I received another message from argos that the delivery is some time on February *. I called online and I was told the reason is unclear but my address has just been corrected.**At this point, I decided to write a complaint. The kitchen is a mess. I am still missing my money. I have lost a lot of time - and it's been a horrendous experience. In the chat window, the answers are so bad, it's unclear to me if that's even a human responding.**I am very unhappy with how this order has been processed so far and I will be recommending against using argos to all my social contacts.

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Argos

Customer service issue
Reported by GetHuman-auffarth
Feb 1st, 2019 - 3 years ago
Fixed
Seen by 6 customers so far
Similar issue to 726 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-auffarth started working on this issue
Feb 1st, 2019 11:05am
GetHuman-auffarth confirmed the issue is fixed. Hooray!
Feb 1st, 2019 11:05am