I purchased a blind, * weeks ago, from the Galashiels branch of Argos. On my return hom...

GetHuman2030443's customer service issue with Argos from January 2019

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The issue in GetHuman2030443's own words
I purchased a blind, * weeks ago, from the Galashiels branch of Argos. On my return home, I proceeded to drill the holes and put up the end connections for the blind to stay up. Once put up, I discovered a row of marks running the length of the blind. I returned it to the shop to find they didn’t have another one in stock but they ordered on in for me. *I went back the following Tuesday to collect the new blind, which upon being checked, it had very similar marks at which point, a member of staff commented that it wasn’t the first time one had been returned for this reason. The young gentleman, (who was very helpful) that dealt with this looked for a replacement but there wasn’t one. *During all this, a man, who I presume was the manager, was oblivious to the problem and even when the young man asked for advice, he really didn’t seem interested. *I’ve found the whole situation very frustrating. Aside from the poor service from the manager and the waste of fuel, making * ** minute journeys, I now have drill marks in my woodwork in the bathroom. *What suggestions do you have to rectify this situation? As I’m really very unhappy about this, the waste of my time and fuel, the failings of the customer service and the damage to my woodwork which I now don’t have a blind for. *I look forward to hearing from you very soon. *Many thanks. *Lesley Johnston. ************

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Argos

Customer service issue
Reported by GetHuman2030443
Jan 24th, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 691 others
0 customers following this

Timeline

GetHuman2030443 started working on this issue
Jan 24th, 2019 3:58pm

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