Dear Sir * Madam,**I am writing to you to raise an issue about Argos Online Orders that...

GetHuman-melpjack's customer service issue with Argos from December 2018

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The issue in GetHuman-melpjack's own words
Dear Sir * Madam,**I am writing to you to raise an issue about Argos Online Orders that occurred on: ************The issue that I have experienced is as follows: **I ordered a TV with the Saturday delivery option as it was imperative to get the TV before Christmas. I have emails and texts from Argos and Yodel confirming it's delivery for Saturday **********. Then on the Saturday received various mixed messages from Yodel about when the delivery was coming. Throughout the day I made several attempts to resolve this matter with both Argos and Yodel, to no affect. **Now I've wasted ** hours, have no information about where the TV is, and -if the TV doesn't arrive in a timely manner- could create significant distress for me and my family over the Christmas period, in addition to the costs I will incur waiting for this delivery. **It is important to stress that time is of the essence here* if the delivery does not arrive by noon today I will have to book time off work, and I will claim compensation. Please also note that the TV was purchased at Argos based solely on the Saturday Delivery option, and I retain the right to cancel the order since this has not been met.**Best Regards,*Mel Jackson**Registered email address *****@***.com*Order number AD***********Apartment *** Comfort House** Turner Street*E* *AU

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Argos

Customer service issue
Reported by GetHuman-melpjack
Dec 23rd, 2018 - 3 years ago
Fixed
Seen by 12 customers so far
Similar issue to 545 others
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Timeline

GetHuman-melpjack started working on this issue
Dec 23rd, 2018 5:42am
GetHuman-melpjack indicated the issue is not fixed yet.
Dec 23rd, 2018 5:42am