Argos Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Argos customer service, archive #1. It includes a selection of 20 issue(s) reported November 28, 2015 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I purchased a PS4 bundle with three games and the console for £[redacted].99 on a buy now, pay later plan. The delivery was good overall, but I noticed that the two additional games that were supposed to come with it were missing. I understand that it's Black Friday weekend and things are busy, so I'm not too upset. I just want to know how I can receive the missing games without any additional cost and how long it will take. Please advise on the steps I should take to resolve this. Thank you.
Reported by GetHuman-danielw on السبت ٢٨ نوفمبر ٢٠١٥ ١٧:٥٥
I recently bought a mirrored sliding wardrobe and paid for professional installation. However, within a day of having it, the mirror under the sliding door got scratched multiple times due to screws. I believe measures should be taken to prevent this issue in the future. I'm disappointed with the low quality of the wardrobe and the additional costs I may incur to replace it. The furniture I previously purchased also has chips despite being well maintained in a pet-free home. Furthermore, the cubed storage I bought had similar issues. I had difficulty using a discount voucher online and was unable to purchase the items in-store. Customer service was unhelpful, and I have yet to receive a promised call back. Overall, I am dissatisfied with the service, product quality, and lack of resolution. I am seeking a refund as the products do not meet my standards.
Reported by GetHuman-demileed on الإثنين ٢٥ يونيو ٢٠١٨ ٢٣:٢٤
I recently bought a mirrored sliding wardrobe and had it professionally installed. Unfortunately, within a day, the mirror under the sliding door got scratched badly by the screws. This shouldn't have happened and I want someone to see the poor quality firsthand. I am disappointed as getting it replaced means more expense and effort to dismantle and install it again. This unexpected cost is frustrating as I've had issues with other furniture from Argos being chipped despite being well maintained. The voucher I received had an online error, and despite visiting the store, I couldn't use it. The customer service promised a call that didn't come through. I am unhappy with the service, product quality, and lack of resolution. As a result, I am seeking a refund from Argos.
Reported by GetHuman-demileed on الإثنين ٢٥ يونيو ٢٠١٨ ٢٣:٢٧
I purchased a 2-drawer filing cabinet on 30/6/[redacted] and requested delivery for Saturday, 7/7/[redacted]. The Argos order number is AD[redacted]39. The filing cabinet arrived on time, but upon unpacking, I noticed a noticeable dent that did not meet my satisfaction. I have contacted Argos multiple times, and on Saturday, I spoke with Jonathan from customer service who couldn't locate the item in the system. He mentioned a possible replacement on either Monday, 9th July, or Tuesday, 10th July, but couldn't confirm the date which I find unacceptable. I am requesting a prompt replacement with a specific delivery and return time. My details are as follows: Marilyn Orridge 60 Pembroke Avenue Luton LU4 9BH Email: [redacted] Phone: 07[redacted]15 or 01[redacted]42 I urgently need attention to this matter as I have confidential documents that I can't store properly without the filing cabinet from Argos.
Reported by GetHuman860074 on الأحد ٨ يوليو ٢٠١٨ ١٢:٥٥
I recently purchased wireless headphones from Argos and received a hair perming product instead. I visited the Argos store in Holborn to inquire about returning the incorrect item and exchanging it for the headphones I initially ordered. Unfortunately, I was only directed to call a specified number for assistance. I am now left frustrated as I only have a pay as you go mobile and struggle to maintain a call long enough to resolve the issue. I simply want the correct product delivered to me, and for the wrong item to be collected without the need for me to visit a store. My previous experiences with Argos have been positive, but this situation has been disappointing. I hope this information is adequate for you to assist me.
Reported by GetHuman-majahid on الأربعاء ٢٥ يوليو ٢٠١٨ ١٤:٣١
I bought a Zinc Smart X Pro from Argos last month with Bluetooth, but the Bluetooth stopped working. I returned the item and received a Zinc Smart X instead. Upon realizing it lacked Bluetooth, I returned it to the store. They explained that they had originally given me the wrong model and offered the Zinc Smart X Pro was out of stock. My child was happy with the original one. Despite the mix-up not being my fault, I am disappointed by the lack of support from Argos. This situation has greatly affected me, and my child is upset. I hope for a resolution to rectify the mistake made by the company.
Reported by GetHuman1007466 on السبت ١٨ أغسطس ٢٠١٨ ١١:٠٤
I purchased a gas lift office chair at Staples Corner on 25/08/18, but I am disappointed with it. The chair is not comfortable as it is too rigid and has a slight forward tilt that I cannot adjust, making me feel like I am sliding forward when I sit on it. I have tried to get used to it but cannot. I want to return it and am willing to pay extra for a more adjustable one. I am having trouble dismantling it as the gas lift piston is stuck and I am afraid to force it. I have kept the box and packaging. Can I return the chair partially dismantled with the seat, backrest, and armrests removed in North London? Please help me with your advice.
Reported by GetHuman-easantea on الأربعاء ٢٩ أغسطس ٢٠١٨ ١٦:٣٢
I purchased a Bush washing machine that quickly fell apart. Argos was unhelpful, claiming I needed a receipt. When I explained Bush products are exclusively sold at Argos, the rude staff member suggested I could have made the appliance myself. As if! I work at KFC, not a manufacturing plant. The machine might have been more reliable if it were made of chicken. Overall, the experience was frustrating and disappointing.
Reported by GetHuman-bawdeepb on الثلاثاء ٤ سبتمبر ٢٠١٨ ٢٢:٣٦
On September 11th, I bought a paint runner pro from Argos using click and collect. When I got home, I found out the roller was damaged. I contacted customer service and expressed my disappointment as the store was far away. The representative apologized and mentioned they had three more in stock, probably due to a recent delivery. They acknowledged the inconvenience of my travel and agreed to send me a £10 gift card. After being assured they would reserve one at the store, I returned to find out the item wasn't available. An employee located one in another store two miles away on the opposite side of Middlesbrough. After exchanging the item, I realized I wasted a lot of time traveling between stores. When I tried to lodge a complaint, the automated service advised me to return the item for a refund instead of addressing the inconvenience I faced. Despite following up for almost a month now, I have yet to receive the promised gift card, and when I inquired, I was told to be patient as it may still be in process.
Reported by GetHuman-mmorrise on الأحد ٧ أكتوبر ٢٠١٨ ١٩:٤٧
I bought a TV from you a year and a half ago. I had sound but no picture suddenly while changing channels. I visited my local Argos store for help and got a number for a Panasonic engineer. After speaking with them, I was informed it's an engineer problem. However, I got disconnected while on hold. I believe I am covered under EU law for two years for electrical issues. I spent £[redacted] on this TV, and it's disappointing that it lasted only a year and a half. I can provide my receipt as proof of purchase. I am feeling stuck after contacting Argos and Panasonic. I am requesting a replacement TV as this one seems to be faulty. Thank you, J. Whittaker
Reported by GetHuman1340229 on السبت ١٣ أكتوبر ٢٠١٨ ٢١:٠٥
Hello, I am having an issue with Argos regarding a rucksack I purchased in April [redacted] and used only once. They are refusing to return it, claiming it has wear and tear. I have contacted the manufacturer, Regatta, who disagrees. If they do not provide a full refund, I will escalate this matter to Trading Standards and Head Office. Sincerely, Mr. H. --- Dear Mr. and Mrs. H, Thank you for your email regarding the rucksack issue. I apologize for the inconvenience caused. Please return the item to the store of purchase with proof of purchase within the 12-month warranty period for a refund or replacement. Sorry for the hassle and let us know if you need further help. Best, Leoni Regatta Customer Services Team Contact us at 0[redacted] Mon-Fri 08:00 - 20:00 GMT, Sat-Sun 10:00 - 16:00 GMT. Feedback email will be sent for your input. Your feedback is important to us. Sincerely, Regatta Customer Services Team
Reported by GetHuman-ahuxford on الخميس ١ نوفمبر ٢٠١٨ ١٠:٤٢
Upon retrieving my order from the Clydebank Argos store, I attempted to use code [redacted] for a £5 discount on my Halloween items. Despite my explanation that the code had worked at other Argos locations and was obtained from a reputable website, the cashier, Sarah, and the manager, Chris, declined to honor it because it was not from their list. I mentioned my disappointment with Chris's attitude towards me and indicated my intention to explore other shopping options in the future. For reference, my receipt numbers are [redacted] and [redacted]. I regret missing out on the £10 discount I was hoping to apply to my purchase.
Reported by GetHuman1465365 on الخميس ١ نوفمبر ٢٠١٨ ١٧:٣٥
I placed an order for a product at the Sainsbury store in Wombourne for collection. I had a live chat with Danielle who confirmed the item would be ready at 10:00 AM on Sunday. When I arrived at 3:30 PM on Sunday, the item was not there, and I was informed it would be available today. Despite informing Danielle that if the item wasn't there on Sunday, I would not want it and would pick it up from Argos at Merry Hill, I was assured it would be ready. I questioned why I wasn't notified about the delay and was told that contact information is not given to allow staff to reach out. This lack of communication is very disappointing. Either Sainsbury's or Argos could have contacted me, and I could have collected the item myself. I am very frustrated with this experience and will not be purchasing from Argos in the future.
Reported by GetHuman1497855 on الإثنين ٥ نوفمبر ٢٠١٨ ٠٩:٠٨
To Whom It May Concern, I am inquiring about the recent issue with my order. On 27th October, I placed order number [redacted] for 3 items totaling £50. With a £10 off voucher, I paid £40. Shortly after, I received an email saying one item worth £30 was removed, leaving a £20 order, which I paid £10 for with the voucher. I received a £30 refund after the cancelled order, but upon collecting the remaining items on the 28th, I was charged £20. This means I lost my voucher unjustly earned by spending over £[redacted]. I request the voucher be returned, otherwise I will return my £[redacted] order and take my business elsewhere. I await a resolution. Thank you, Gavin B.
Reported by GetHuman1516721 on الأربعاء ٧ نوفمبر ٢٠١٨ ١٥:١٧
I received a pair of Dr. Dre headphones for my birthday in October [redacted]. Unfortunately, they became faulty just 19 days after the one-year warranty expired. After contacting Argos, I was advised to report the issue to Apple for a reference number. When I provided the reference number to Argos, I encountered a rude agent named Lisa, who accused me of lying and trying to fraudulently exchange the headphones. Despite speaking to multiple staff members, including a manager named Terry, my experience was humiliating and unprofessional. I believe Argos should exchange the headphones as a goodwill gesture due to the unacceptable treatment I received. This entire ordeal has left me unwilling to shop at Argos again.
Reported by GetHuman1518280 on الأربعاء ٧ نوفمبر ٢٠١٨ ١٨:٤٧
I need assistance with my brand new Google Pixel XL smartphone that I bought online on October 27th. I cannot access my phone anymore because I forgot my password. Can you please provide me with a replacement if this problem cannot be resolved from my end? It's frustrating not being able to use the phone, so I would appreciate a replacement.
Reported by GetHuman-laser on الجمعة ٩ نوفمبر ٢٠١٨ ٠٩:١٣
I am deeply troubled by the treatment an elderly lady received at your Leven branch. It is unacceptable that lies were told to mask the staff's incompetence. I am eager to review the CCTV footage of the incident where my mother was mistreated. I reached out to customer services yesterday, but have not received a response. Today, when I tried to follow up, the call got disconnected while I was on hold. Following this, I received a feedback survey about my call with Ian from yesterday. If I do not receive a resolution today, I will involve the local authorities and consider starting a petition. My contact number is [redacted]7.
Reported by GetHuman-mallinw on الإثنين ١٢ نوفمبر ٢٠١٨ ١٠:٤٢
Dear Mr. Walden, I have been saving up to purchase item [redacted] from Argos for a while now. Despite the item being advertised on your website and in your catalogue, I encountered issues when I tried to buy it using my £25 Argos vouchers at your Darlington branch. I was informed that the item was out of stock and was given unclear dates for restocking. When I raised concerns about my vouchers expiring, the staff were unhelpful, and the manager was rude and dismissive. I was advised to buy something else, return it for a refund, and then receive a new gift card, which seemed like an inconvenient solution. After seeking assistance through Argos live chat, I was told that the item had actually been discontinued, despite it still being advertised. I now have a £25 gift card that I cannot use as intended. The conflicting information provided by your staff has left me feeling frustrated and misled, especially considering the distance I had to travel to the store. I hope for a resolution to this matter. Best regards, C. Barker
Reported by GetHuman1595984 on الثلاثاء ٢٠ نوفمبر ٢٠١٨ ١٨:٥٤
I wanted to purchase a wardrobe priced over £[redacted] online, but faced difficulties with the ordering process. I visited the Argos store at Robin Retail Park in Wigan the next day, where Vanessa, a helpful staff member, tried to place the order online for me. However, there was an issue with accepting my address, even though it is a new build. Vanessa attempted to order over the telephone, but we were informed that our house needed to be registered at the post office. This requirement seemed unnecessary, as we have received deliveries here from Argos previously. I am frustrated with the lack of options to speak to a person when contacting Argos by phone, and I also noticed that the live chat feature is no longer available. I am reaching out for assistance in resolving this matter promptly in order to purchase the wardrobe within the limited time frame I have. I appreciate your prompt response by Monday, December 4th, as I may need to explore other options if this issue is not resolved. Sincerely, Shirley Adams.
Reported by GetHuman-sleekads on السبت ١ ديسمبر ٢٠١٨ ٢٠:٠٤
I made a purchase on Saturday, November 24th for several items totaling approximately £98. I selected a delivery window between 6 and 10pm but no one showed up. After contacting Argos, I was told my order was a ghost order. I was informed to follow up the next day, Sunday, the 25th. I was assured my order would be reprocessed, but later received a message stating my order was not received. After providing my reference number and item details, I was promised a new delivery schedule. Despite waiting until the following Wednesday without updates, I was advised to wait until Friday for more information. Now, almost two weeks later, my account still shows the status as pending. It's frustrating having to constantly reach out for details on my order.
Reported by GetHuman-xcarlyas on الثلاثاء ٤ ديسمبر ٢٠١٨ ٢٣:٥٠

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