I have been in Apria customer for over ** years I'm very happy with Dan in the Loveland...

GetHuman4091638's customer service issue with Apria Healthcare from December 2019

Help with my Apria Healthcare issue
The issue in GetHuman4091638's own words
I have been in Apria customer for over ** years I'm very happy with Dan in the Loveland office and with your service. In April of this year my CPAP and oxygen died. I called Apria and spoke with Ernestine and she was going to take care of it. A month later when I called and asked why the delay she said that it had slipped through the cracks. I gave her my doctor's name and she called him and after a while she told me he didn't know what he was doing with pulmonary therapy and she made an appointment for me to see the Sleep therapist at the pulmonary doctors. It took a while to get an appointment and * months to get to the sleep study place. The results were a minor COPD problem and she wanted me to go back and get tested with oxygen which I refuse to do because I'm ** handicapped and have a tough time getting rides. I don't know why she couldn't test the oxygen initially because I've been on oxygen for over ** years. my last study with Doctor Diana at Pulmonary Associates was when she prescribed ** on the CPAP and four on the oxygen. This study said I had minor COPD and when I talked to Ernestine she she said that I had bought my oxygen machine and if it wasn't working I needed to have it thrown in the trash. She said it was my fault and my doctor's fault nothing had been done in a timely manner, which I resented. I know she's doing a cover your butt message message but that just isn't true. She missed a great opportunity who have the GP community like Apria and point their patience towards your business by helping him understand what she needed and could have email or fax them a letter giving the exact wording saying please don't change add or delete to this message this is the exact prescription. my doctor would have been told other GPS how he was helped by Apria and you would have better business. I'm sure you know that communication is the key to understanding between any two parties. the lack of communication in my case is abysmal. I've been without my oxygen and CPAP since April. I did not realize oxygen deprivation and COPD could be cured as quickly as I apparently was healed. My son's both attorneys in Washington state and California say I have a probable cause of action against Apria. They suggest I fly to one of their locations and get tested out of state, which I will probably do after the first of the year. I had such good relations with Dan and I'm so unhappy that my ** years apparently mean nothing to Apria. Please teach your staff about proper communication.

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Apria Healthcare

Customer service issue
Reported by GetHuman4091638
Dec 13th, 2019 - 2 years ago
Not resolved
Seen by 30 customers so far
Similar issue to 90 others
0 customers following this
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Timeline

GetHuman4091638 started working on this issue
Dec 13th, 2019 8:27pm
GetHuman4091638 shared this issue with friends on Facebook
Dec 13th, 2019 8:27pm
GetHuman4091638 indicated the issue is not fixed yet.
Dec 14th, 2019 9:29am
GetHuman4091638 indicated the issue is not fixed yet.
Dec 14th, 2019 9:32am
GetHuman4091638 indicated the issue is not fixed yet.
Dec 14th, 2019 10:58pm
GetHuman4091638 indicated the issue is not fixed yet.
Dec 14th, 2019 10:59pm
GetHuman4091638 indicated the issue is not fixed yet.
Dec 15th, 2019 3:36am
GetHuman4091638 indicated the issue is not fixed yet.
Dec 15th, 2019 8:16am
GetHuman4091638 indicated the issue is not fixed yet.
Dec 18th, 2019 10:42pm
GetHuman4091638 indicated the issue is not fixed yet.
Dec 18th, 2019 10:42pm
GetHuman4091638 indicated the issue is not fixed yet.
Dec 18th, 2019 10:58pm
GetHuman4091638 indicated the issue is not fixed yet.
Dec 18th, 2019 10:58pm
GetHuman4091638 indicated the issue is not fixed yet.
Dec 18th, 2019 11:00pm
GetHuman4091638 indicated the issue is not fixed yet.
Dec 18th, 2019 11:01pm
GetHuman4091638 indicated the issue is not fixed yet.
Dec 18th, 2019 11:02pm
GetHuman4091638 indicated the issue is not fixed yet.
Dec 18th, 2019 11:19pm
GetHuman4091638 indicated the issue is not fixed yet.
Dec 18th, 2019 11:19pm
GetHuman4091638 indicated the issue is not fixed yet.
Dec 22nd, 2019 12:25am
GetHuman4091638 indicated the issue is not fixed yet.
Dec 22nd, 2019 12:27am

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