I was charged * times for a returned rental on my credit card plus sent into collection...
GetHuman-gehvikin's customer service issue with Apria Healthcare from October 2018
Help with my Apria Healthcare issue
First: share to improve GetHuman-gehvikin's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Apria Healthcare help.
Before contacting them, items GetHuman-gehvikin may need:
Account holder name, Policy number, Date of birth, Billing address, and Email address on the account
The issue in GetHuman-gehvikin's own words
I called in a return as required per their instructions. Their customer care agent messed up on sending the return order over and now I'm out thousands of dollars for a one hundred dollar chair. Plus it was returned. ... I was charged * times for a returned rental on my credit card plus sent into collections within one month of their initial sent invoice. The item in question, a wheelchair, was supposed to be picked up by Apria as promised but the customer care agent, Maria (********), did not send the pick up info over to the correct department. I received a bill on Sept. **st, but was charged via my credit card on Sept. **th, the same date the statement was initiated with the due date of ********. I called and asked if in error because I believed the chair was already picked up and they said it was not, and I cancelled the pickup. I did not cancel anything, in fact, I never received any calls, emails, letters nor did the facility where the chair was located. This was confirmed by Apria staff and therefore was their error and not mine. I was told the chair had to be returned in order to get the charge reversed. I personally returned the chair to Oxnard, Apria and it was confirmed in the Apria system per confirmation via live support, "Mel" ********. I was told I would be receiving a refund within * weeks.. I then was charged again AND received a collections notice ALL before the actual date of the original invoice they sent me was due. I am now out $****. charging interest fees on a card they had no authorization to charge as the original card on file was removed when the chair was scheduled to be picked up via Maria. I also have a collections agency, via Apria, after me dated ******** when the actual invoice Apria sent wasn't due until ********. *I have all the names, dates, and times plus receipts of all interactions with their employees. This is going on two months now and no response from them.
I will use my and all the other frustrated Apria customer's as a platform to make sure my insurance company as well as family and friends demand to use another durable goods provider OTHER THAN Apria.
I cannot afford this and I want to be immediately reimbursed NOT wait for their check. I also want any and all interest charges charged to me by my bank card included in the reimbursement. I want the collection agency and any reflection of on any credit report or any accounts relating to me or anyone on this account to be removed and corrected immediately. I have been getting the runaround with calling in and I am beyond frustrated.
I have used this company for years with no problem and paid on time each month. But come time to return something and BAM!
I have called * times and each time told something different. I was moved up to "level *" status but that was not helpful and the customer care agent was rude.
I have an issue with Apria Healthcare too
How GetHuman-gehvikin fixed the problem
We are waiting for GetHuman-gehvikin to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.