I called in a return as required per their instructions. Their customer care agent messed up on sending the return order over and now I'm out thousands of dollars for a one hundred dollar chair. Plus it was returned. ... I was charged * times for a returned rental on my credit card plus sent into collections within one month of their initial sent invoice. The item in question, a wheelchair, was supposed to be picked up by Apria as promised but the customer care agent, Maria (********), did not send the pick up info over to the correct department. I received a bill on Sept. **st, but was charged via my credit card on Sept. **th, the same date the statement was initiated with the due date of ********. I called and asked if in error because I believed the chair was already picked up and they said it was not, and I cancelled the pickup. I did not cancel anything, in fact, I never received any calls, emails, letters nor did the facility where the chair was located. This was confirmed by Apria staff and therefore was their error and not mine. I was told the chair had to be returned in order to get the charge reversed. I personally returned the chair to Oxnard, Apria and it was confirmed in the Apria system per confirmation via live support, "Mel" ********. I was told I would be receiving a refund within * weeks.. I then was charged again AND received a collections notice ALL before the actual date of the original invoice they sent me was due. I am now out $****. charging interest fees on a card they had no authorization to charge as the original card on file was removed when the chair was scheduled to be picked up via Maria. I also have a collections agency, via Apria, after me dated ******** when the actual invoice Apria sent wasn't due until ********. *I have all the names, dates, and times plus receipts of all interactions with their employees. This is going on two months now and no response from them.
I will use my and all the other frustrated Apria customer's as a platform to make sure my insurance company as well as family and friends demand to use another durable goods provider OTHER THAN Apria.
I cannot afford this and I want to be immediately reimbursed NOT wait for their check. I also want any and all interest charges charged to me by my bank card included in the reimbursement. I want the collection agency and any reflection of on any credit report or any accounts relating to me or anyone on this account to be removed and corrected immediately. I have been getting the runaround with calling in and I am beyond frustrated.
I have used this company for years with no problem and paid on time each month. But come time to return something and BAM!
I have called * times and each time told something different. I was moved up to "level *" status but that was not helpful and the customer care agent was rude.