NOT FIXED!!!

GetHuman844276's customer service issue with Apria Healthcare from July 2018

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The issue in GetHuman844276's own words
Get delivery on Bipap machine that was ordered, and reminded * times. ... I have submitted Doctors prescriyhptions and supporting documents several times: ****,***,*, *. On **** the fax included: diagnosis, pressure setting for Bipap machine. Doctors note supported need for Bipap machine. I*did have the oximetry test on **** even though it wasn’t necessary. I spoke to Bernard in delivery dept? tells me the Bipap machine would ship **** by FedEx, then Regina (Kansas) said it would ship on **** FedEx. It has yet to be delivered. Today I was told it didn’t ship, the Order Processing Dept needed more information. Sleep study that Doctor said wasn’t necessary. I believe they are required for sleep apnea patients. Today I know nothing more. WAIT **-** hours and Supv will call. Your coming has a definite communication problem between departments and loosing paperwork numerous times. I hope this gets to someone who’s genuinely interested in resolving this issue. Thanks for listening. Christopher Mack********-****
They don’t acknowledge receipt of the documents that were sent and I was told it was shipped by FedEx in Ks office. Not so. More incompetent handling of a simple issue. Lack of sharing information within departments. More RHETORIC with every call
Ship my Bipap as ordered since ***
Over ** years
No, I’ve been relying on someone who comprehends ANYTHING to fix it. Otherwise I’ll go elsewhere!
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Apria Healthcare

Bipap machine
Customer service issue
Reported by GetHuman844276
Jul 2nd, 2018 - a yr ago
I have an issue with Apria Healthcare too
Fixed
Seen by 23 customers so far
Similar issue to 27 others
0 customers following this
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Items needed
Account holder name
Policy number
Date of birth
Billing address
Email address on the account
Timeline
GetHuman844276 started working on this issue
Jul 2nd, 2018 11:56pm
GetHuman844276 shared this issue with others over email
Jul 2nd, 2018 11:57pm
GetHuman844276 indicated the issue is not fixed yet.
Jul 3rd, 2018 1:28am
GetHuman844276 indicated the issue is not fixed yet.
Jul 3rd, 2018 1:29am
GetHuman844276 indicated the issue is not fixed yet.
Jul 3rd, 2018 1:29am
GetHuman844276 indicated the issue is not fixed yet.
Jul 4th, 2018 12:57am
GetHuman844276 indicated the issue is not fixed yet.
Jul 4th, 2018 12:58am
GetHuman844276 indicated the issue is not fixed yet.
Jul 4th, 2018 12:58am
GetHuman844276 indicated the issue is not fixed yet.
Jul 4th, 2018 12:59am
GetHuman844276 indicated the issue is not fixed yet.
Jul 4th, 2018 12:59am
GetHuman844276 indicated the issue is not fixed yet.
Jul 4th, 2018 1:13am
GetHuman844276 indicated the issue is not fixed yet.
Jul 6th, 2018 12:33am
GetHuman844276 indicated the issue is not fixed yet.
Jul 6th, 2018 2:33am
GetHuman844276 indicated the issue is not fixed yet.
Jul 6th, 2018 8:43pm
GetHuman844276 indicated the issue is not fixed yet.
Jul 9th, 2018 3:23am
GetHuman844276 shared this issue with others over email
Jul 9th, 2018 3:23am
GetHuman844276 indicated the issue is not fixed yet.
Aug 10th, 2018 7:25am