My huge family of * brothers, * sisters, father, aunts, uncles and over ** cousins have...

GetHuman-geibmm's Complaint issue with Applebees from October 2019

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The issue in GetHuman-geibmm's own words
My huge family of * brothers, * sisters, father, aunts, uncles and over ** cousins have enjoyed the former Applebee's in West Lafayette, Indiana. Since Jun*July **** the quality of food, waitors*waitresses have drastically declined. I returned **.**.**, with * of my family members and yet another day of disappointment. *The first time I noticed something was very wrong was in the spring of **** my favorite waitress (Shelby?) Was no longer working there. Her enthusiastic personality kept me coming back. (I'd pick up food to enjoy at home with my husband thru your 'Car to Go' option also) Then the next thing was I met a friend for lunch. I ordered my favorite meal as suggested by Shelby many months earlier, Grilled Salmon, steamed broccoli and a combination of rice, quinoa and cranberries. This meal WAS a perfect meal. Just the right amount of carbs, NOW since Jun*July the broccoli has been doused in an exorbitant amount of sodium. I couldn't even eat it. I asked the waitress to please replace with a steamed broccoli w*o salt!!! The second batch was the SAME, heavy with sodium!!! I was so disappointed and didn't totally disregard your eatery. I figured it's just a hiccup and this really couldn't be happening! Then, Friday October **th, we decided to try this one more time. Of the food we ordered, we found these problems...*Our granddaughter ordered macaroni and cheese. I didn't say anything but my first thought was they looked dry, when I was expecting creamy cheese. The fries weren't your regular fries in the past. They were shoestring fries, a small serving at that. I didn't hear complaints, and certainly no bright eyes of excitement. I will say our order of the Classic Appetizer was as expected, other than the very small amount of celery sticks (* skimpy). Then when we ordered our entrees, I ordered my all time favorite the Grilled Salmon, steamed broccoli. I asked if I may have it without the sodium bath, naked, no sodium. She responded that they couldn't. I asked for a different healthy vegetable and just ended up with more celery, * skinny sticks and charged separately, when the menu had the Grilled Salmon meal at $**.**. (The portion of the Salmon appeared to be smaller also. It may have been due to nothing else on the plate but the skinny sticks. I do believe that Salmon was dipped in that sodium bath. I spent the rest of the day trying to drink enough water. It was horrible. If that wasn't enough, our waitress taxed us twice for the salmon. *What I would like to see happen is for the Healthy options come back!!! I get that not everyone wants to give it up but WE should have this option. It really shouldn't be that difficult. *Please, please, consider my case. Sodium is not healthy for our hearts. You need to offer better options or you will no longer have customers. Many people have shared with me their disappointment!!! Dont lose this wonderful franchise due to this gross oversight!!! HEARTS MATTER!!!!

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Complaint issue
Reported by GetHuman-geibmm
Oct 26th, 2019 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 461 others
0 customers following this


GetHuman-geibmm started working on this issue
Oct 26th, 2019 6:45am

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