My name is Juliunna Bennett and I used to work at the Williamstown, New Jersey location...

GetHuman2153767's customer service issue with Applebees from February 2019

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The issue in GetHuman2153767's own words
My name is Juliunna Bennett and I used to work at the Williamstown, New Jersey location on South Black Horse Pike. I started August ** and it was the best job ever as a Host. Everyone was nice, management was very comforting and coworkers were friendly. **That all changed when my manager Joanna Smith left to the Vineland, NJ location. Eventually our Assistant Manager James came and is still there today. He ruined my experience there and encouraged the servers to bully us Hosts. They stopped helping to prebus, they would insult me and other underage host. He regularly shamed us and forced us into traveling to other locations even if someone didn’t drive. Example (Making me walk a mile to Walmart down the street to get strawberries or yogurt.) **If we said no he’d make us scrub the nastiest mess he could find. **When I finally quit January **, things were at an all time high. He had managed to turn the hosts against the defiant ones and things were as toxic as ever. He made it very clear that since I couldn’t listen I would never move up. **So now I’m a teachers assistant. **However I thought things would end and I was willing to forget. **Saturday I went to the location with my ten year old sister, and we planned to eat dinner. The host lorrain, whom had spread lies and slander about me prior to me leaving because I refused to help her pick other servers tips up, is single handily the worst host I have ever seen. **She sat us, and said “Your server is Megan, *****.” And several tables turned around to face us. The manager James came over, but shrugged and left after a single hi. As a customer, I expected to be treated with respect. **Instead this host is leering at me from across the room, and my sister is continuously asking me why this server is calling me profanity. **We couldn’t even stay, I got up and walked out. **We now go to Deptford, NJ and it’s much more pleasant. **I’d prefer for action to be taking against Lorrain, who has also disrespected customers before. A regular Samantha was also stared at all night to the point of where she complained to James that Lorrain was laughing at her for her weight. *I’ve had good memories at Applebee’s, but that all quickly changed. *I will never return to this disgusting location, and Applebee’s is my favorite restaurant
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Customer service issue
Reported by GetHuman2153767
Feb 7th, 2019 - 4 mons ago
I have an issue with Applebees too
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Seen by 1 customer so far
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GetHuman2153767 started working on this issue
Feb 7th 12:37pm