On Jan. My husband and I stopped at the Traverse City, MI Applebees for dinner. I order...
GetHuman1895671's customer service issue with Applebees from January 2019
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The issue in GetHuman1895671's own words
On Jan. My husband and I stopped at the Traverse City, MI Applebees for dinner. I ordered the half rack of ribs with a side salad with raspberry vinaigrette dressing, broccoli and fries without pepper. With the salad our waiter, Timothy C., brought * bottles, * with olive oil and * with red liquid. I've never had to mix my dressing before so I asked if the red was raspberry or raspberry and vinegar. He wasn't sure so I asked for ranch dressing instead. When he brought the food I immediately noted the fries were indeed peppered. When I mentioned it, he apologized profusely, saying he expressly told them no pepper, and said he would reorder the fries. When I finished the salad I cut into my ribs. They seemed tough, so I turned them over and they were completely burnt on that side. I could flake the char off with my fork. When Tim brought ny new order of fries I showed him the ribs. He was appalled and said he would take them back to the kitchen and get a manager for me. When he took the platter he also took the broccoli, so I was left with just my fries. A manager came and also apologized and said that they put in an order for a full rack of ribs at no extra charge. By that time my husband was done eating, so I asked them to just box it up for me. It was the most disappointing restaurant meal ever. I have always felt that if you wouldn't serve the food to your family, you shouldn't serve it to a customer. Then the next day when I was eating my broccoli, **% of it was brown and spoiled, including dirty stem. I have never had a bad experience at Applebees but I feel so disrespected and insulted. The manager gave us a **% discount, but after finding the bad broccoli, I think the whole meal should be comped. I truly think the entire kitchen staff needs to be evaluated and retrained.
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