Went to your restaurant on Fayetteville Georgia. When we arrived the restaurant was not...
GetHuman-fsashley's customer service issue with Applebees from September 2018
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The issue in GetHuman-fsashley's own words
Went to your restaurant on Fayetteville Georgia. When we arrived the restaurant was not busy, one of the first few tables there. We were able to order with ** minutes, it took ** minutes to get our salads. The another ** min later I saw them come out with our entree but the waitress had it sent back to the kitchen because we hadn't gotten our appetizers, I know she did not know I saw her send the entree back. She could have asked if we wouldn't mind taking it then, but did not. Appetizers took another ** minutes and we only received one of the appetizers and the other to follow ** minutes later. Then they brought out the entree about ** minutes later. The same one they sent back to the kitchen. Burger cold, fries hard and cold, plate warm cause of course it was under the warmer. The shrimp stir fry was warm so it was edible since we had been here for a time now and hungry so we shared it. And asked them to replace the hamburger with the stir fry instead and we didn't want to wait ** minutes. Took about ** minutes to get it in a too go container. No apologies for cold food, then we got our bill no adjustment for the price difference in the two dishes, then after waiting for adjustment and pay our bill another ** minutes. All while the restaurant was getting busier, that is why I started this email with the restaurant was not busy when first sat. Very unhappy with service and food. We had tried this restaurant about * years ago and had a similar experience but was told that they had gotten better and under new management. What a joke. We have lived on other states and have loved eating at Applebees, but I will never go back there after this experience, your manager didn't even take the time to talk to us or address our issues. I would appreciate a refund of at least *** our meal. Our total was **.**. That restaurant needs some serious help, as I would never recommend that site, they give Applebees a bad name
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