My fiance and I ALWAYS order Applebee's from the one at **** E Bay Dr, Clearwater, FL...

GetHuman-lalamk's customer service issue with Applebees from August 2018

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My fiance and I ALWAYS order Applebee's from the one at **** E Bay Dr, Clearwater, FL ***** and they NEVER get the order right and we order the same thing every single time. We usually order through GrubHub and have it delivered and always get * cheese chicken penne with extra sides of the * cheese sauce and extra sides of bruschetta for both. There were maybe *x that they actually looked at the special instructions and got it right and every single other time they'd never put the extra sides in and compared to when you eat in the restaurant, there's barely any sauce or bruschetta and even pasta and chicken. I began calling them after I placed the order to let them know I put that down and one time the girl said oh ok she sees it and she put them in there but when I called after that I got attitude from the girl saying they don't look at the special instructions and if I want them extra it should give me the option to get extra and I told her it didn't that's why I put it in special instructions. So she said it costs extra but shell do it this one time, but no, there were no extra sauces or bruschetta. Now last night when we ordered, I put in the special instructions extra sides of sauce and extra sides of bruschetta for each and that I was aware it would cost extra and agree to the price adjustment. Well when it came, they didn't put any sauce or bruschetta on the pasta at all and gave us * tiny side that wasn't even half filled with sauce and bruschetta, there was no seasoning whatsoever to the dish and had a horrible smell to it. Applebee's was always my favorite restaurant but this Applebee's is so bad I'm really about to just stop going there if they don't get it together and start doing their jobs correctly. I spent $** there last night and it was the biggest waste of $** ever. I also ordered the pick * combo appetizer and only got * boneless buffalo wings, and my chicken quesadillas were supposed to come with sour cream(which that option costed me ** cents extra) and I didn't even get the sour cream. This is a real disappointment and I'm telling you, this * restaurant is giving the entire brand a bad name
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Customer service issue
Reported by GetHuman-lalamk
Aug 18th, 2018 - a yr ago
I have an issue with Applebees too
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GetHuman-lalamk started working on this issue
Aug 18th, 2018 11:49am
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Aug 18th, 2018 11:50am