I bought this computer new about a month and a half ago, and since that time it has “bl...

GetHuman1471920's customer service issue with AppleCare from November 2018

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The issue in GetHuman1471920's own words
I bought this computer new about a month and a half ago, and since that time it has “black screen” on me at least six or seven times. It just happened again today after not happening for a few weeks. I had called Best Buy after the first issues happened, and they recommended to bring it in, but then it seemed to start happening until today. *Essentially everything on the computer freezes you can’t move the mouse or do anything and the keys are unresponsive, and then the screen goes black. The computer that won’t restart right away, but self restarts within a couple minutes. I’m I bought this computer new about a month and a half ago, and since that time it has “black screened“ on me at least six or seven times. It just happened again today after not happening for a few weeks. Essentially everything on the computer freezes you can’t move the mouse or do anything and the keys are unresponsive, and then the screen goes black. The computer that won’t restart right away, but self restarts within a couple minutes. I’m concerned there may be a hardware defect, but I’m really not sure I don’t want to make sure we address this quickly as this is a new computer under warranty.
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AppleCare

Customer service issue
Reported by GetHuman1471920
Nov 2nd, 2018 - 2 mons ago
I have an issue with AppleCare too
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GetHuman1471920 started working on this issue
Nov 2nd 5:18pm