I bought a new macbook and sent my older macbook for trade in. For a long time, my orde...

GetHuman5720825's Warranty and Repairs issue with Apple from February 2021

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Order number, Billing address, Apple ID, and Phone number on account
Top Tip from another customer
For any warranty and repairs, you should bring your Mac, iPad, iPhone or iPod into an Apple store. You can use this link https://www.apple.com/retail/ to find the closest store to your current location. After you bring in the item they may send you to the repairs section to get your item fixed. Some items take 2 hours and others may take up to a week to fix. If you cannot find an Apple store close to then call into 800-275-2273 to speak to a human rep. When you call, say which device you are having an issue with for example “iPhone”. You will then need to say “Technical support”, from there you should be transferred to a human rep at Apple.
The issue in GetHuman5720825's own words
I bought a new macbook and sent my older macbook for trade in. For a long time, my order information webpage was not updated. I called Apple. They sent me to several different departements then found out that my macbook was sent to have the battery replaced because it was recalled. Then I received two conflicting emails (*) that apple still didn't get my macbook for trade in and then (*) they will send a new box for trade in. Today, I went back to the order website and found that now you are offering $*** instead of $*** because there is a "dent" in the rear glass or "enclosore." There was absolutely NO DENT when I sent that computer in! If there is a dent,someone damaged while replacing the battery. You have no email address for me to respond. I demand $*** because it was not me who made the dent.

GetHuman5720825 did not yet indicate what Apple should do to make this right.

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Apple

Warranty and Repairs issue
Reported by GetHuman5720825
Feb 4th, 2021 - 6 months ago
Not resolved
Seen by 19 customers so far
Similar issue to 3288 others
0 customers following this

Timeline

GetHuman5720825 started working on this issue
Feb 4th 4:12am

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