I ordered an iPhone ** pro max and received an email that action was required and my pa...

GetHuman5464991's customer service issue with Apple from November 2020

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The issue in GetHuman5464991's own words
I ordered an iPhone ** pro max and received an email that action was required and my payment failed. I went to Barclay's to confirm enough funds were there, and in the meantime, I see my order on Apple and it says everything is fine, but the order has not moved forward to shipping and there is no charge at all on my Barclay's card. So the question is: do I have an active order for an iPhone ** pro max or not?

GetHuman5464991 did not yet indicate what Apple should do to make this right.

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Apple

Customer service issue
Reported by GetHuman5464991
Nov 15th, 2020 - 5 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 3761 others
0 customers following this

Timeline

GetHuman5464991 started working on this issue
Nov 15th, 2020 5:50pm

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