I have submitted my laptop for repair on ** August ****, for a keyboard issue, after a...

GetHuman-alokroha's customer service issue with Apple from October 2020

6 views | 3547 similar | 0 following
Help with my Apple issue
Next: our robot will wait on hold for GetHuman-alokroha to get a Apple rep on the line!
Always use the GetHuman Phone to call Apple. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
First: share to improve GetHuman-alokroha's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-alokroha may need:
Order number, Billing address, Apple ID, and Phone number on account
The issue in GetHuman-alokroha's own words
I have submitted my laptop for repair on ** August ****, for a keyboard issue, after a week when i called the service center, i was informed that they have not yet diagnosed the device. Then they told me that there is no issue in the keyboard, on visiting the service center the agreed the problem in the keyboard but the i found * dents on the device. They told me that they will repair the damage as well. But on * September when i got my device back i brought it back home and found that the device was turning off at **% charge. I submitted the device back to the service center the next day. They informed me that i will take another **-** days as they have to replace the battery. Then i got my device back on ** September at *pm. Then i did the same brought the device back and then i again found the same issue. Again i have to take the device back the next day. They informed me that there's a problem in motherboard and it will take another a week time. Then i visited the service on * October and brought the device back again on turning the device on i found the same issue. I submitted it back again the same day, on * October they informed me that it will take another **-** days as they need to change the battery again. Now i.e ** October even after this the issue is not resolved after replacing the battery again. Hence i need a refund as the company is unable to process a replacement with an upgraded model. Being a student it caused me many irreparable losses.

GetHuman-alokroha did not yet indicate what Apple should do to make this right.

How GetHuman-alokroha fixed the problem

We are waiting for GetHuman-alokroha to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Apple's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Apple issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-alokroha fixes it.
This email address isn't valid

Apple

Customer service issue
Reported by GetHuman-alokroha
Oct 13th, 2020 - 3 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 3547 others
0 customers following this

Timeline

GetHuman-alokroha started working on this issue
Oct 13th, 2020 4:10pm