two days ago my phone screen will periodically become unresponsive. it will work for...

GetHuman3860403's customer service issue with Apple from October 2019

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The issue in GetHuman3860403's own words
two days ago my phone screen will periodically become unresponsive. it will work for * or * seconds at a time then return unresponsive again. I'm still making payments on the phone but will need ***$ deposit for a replacement phone :( i hate to sound like a bum but i just moved and I'm currently putting my wife through school and my son is two now and I'm the only one working. *** is a lot of money on top of already making payments for the phone. I really hope that maybe the phone is still under warranty. I don't mean to run on but I'm not sure how much info to give you. its the *** iphone x its been great. but * days ago it just stopped working correctly. I did a "battery pull" i found a guide online and also a factory reset and deleted everything off the phone in hope one of my apps were messing with my phone but got the same problem. I really hope you guys could help me because i wont be able to get a new phone for some time. Thank you so much for your time and happy halloween :D

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Apple

Customer service issue
Reported by GetHuman3860403
Oct 31st, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 7318 others
0 customers following this

Timeline

GetHuman3860403 started working on this issue
Oct 31st, 2019 3:24pm

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