I bought an iPhone *. Came back one day later and bought the insurance. *that was Sept...

GetHuman-sweetroc's customer service issue with Apple from October 2018

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The issue in GetHuman-sweetroc's own words
I bought an iPhone *. Came back one day later and bought the insurance. *that was Sept. **th. on Oct. *st my phone was stolen off a bar when I left briefly to use the men"s room. I've been on a see saw ever since. People on the phone say it will be replaced then I get emails saying I've been declined because my "find a phone" app wasn't on . I don't even know what that is! I asked the salesman and he said he turned it on when I bought the insurance. I've never seen a company try to worm out of deal like you have. At least if you told the same story. I have bought * iphones so far but Samsung is starting to look pretty good.My ime is ***************
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Apple

Customer service issue
Reported by GetHuman-sweetroc
Oct 11th, 2018 - a mon ago
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GetHuman-sweetroc started working on this issue
Oct 11th 3:53pm