I got a notification and my phone froze. The notification won't get off the screen. I...

GetHuman638782's customer service issue with Apple from April 2018

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The issue in GetHuman638782's own words
I got a notification and my phone froze. The notification won't get off the screen. I can't power the phone off normally due to the screen being frozen, if I hold the power and home button, it doesn't turn off. I plugged it into a computer and it won't reset it. This phone will not turn off. It won't let me swipe at the home screen or close any tabs. I have to get to apps using siri. Settings is now frozen at one place because the notification is in the way of the back button. When I ask to go to a certain setting, it is still frozen. I want this fixed anyway I can
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Customer service issue
Reported by GetHuman638782
Apr 29th, 2018 - a yr ago
I have an issue with Apple too
Not resolved
Seen by 7 customers so far
Similar issue to 7084 others
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GetHuman638782 started working on this issue
Apr 29th, 2018 1:12am