I got a notification and my phone froze. The notification won't get off the screen. I...

GetHuman638782's customer service issue with Apple from April 2018

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Help with my Apple issue
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Order number, Billing address, Apple ID, and Phone number on account
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The issue and preferred resolution, in GetHuman638782's own words:
I got a notification and my phone froze. The notification won't get off the screen. I can't power the phone off normally due to the screen being frozen, if I hold the power and home button, it doesn't turn off. I plugged it into a computer and it won't reset it. This phone will not turn off. It won't let me swipe at the home screen or close any tabs. I have to get to apps using siri. Settings is now frozen at one place because the notification is in the way of the back button. When I ask to go to a certain setting, it is still frozen. I want this fixed anyway I can
I trust that Apple will make this right and come up with a resolution that is fair.
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Apple

Customer service issue
Reported by GetHuman638782
Apr 29th, 2018 - 3 mons ago
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Seen by 2 customers so far
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Timeline
GetHuman638782 started working on this issue
Apr 29th 1:12am