alert appeared on screen& auto played a repeat message to call apple support IMMEDIATLY...

GetHuman591861's customer service issue with Apple from April 2018

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The issue in GetHuman591861's own words
access amazon ... alert appeared on screen& auto played a repeat message to call apple support IMMEDIATLY or my system would be kicked off the network due to a breach risk from malicious install. I called the number (***-***-****)and was told that I was talking with Apple support person, Jon Walker. He said I have thousands of virus on computer and all devises in the house are at risk as there's no protection on my computer or wireless. I'm not confident this was truly an apple employee. Could you confirm if this is a level of support you offer?
I'm not confident I was speaking to an apple employee. He was able to access my system and drive on it while i watched, simply by me clicking the apple icon on the message that had appeared
COnfirmation that this was your employee or not.. if not assist me to ensure some sort of theft or malicious activity didn't just occurr.
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Apple

PC
Customer service issue
Reported by GetHuman591861
Apr 12th, 2018 - 10 mons ago
I have an issue with Apple too
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Seen by 2 customers so far
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Timeline
GetHuman591861 started working on this issue
Apr 12th, 2018 11:01pm