The issue and preferred resolution, in GetHuman-joeroman's own words:
I just got a replacement for my iPhone X I can’t get the face recognition to work or get a Genius Bar appointment. I have had so many issues with the phone I forgot to add customer support to it.I am going to sleep now if I would like someone to get in touch with me in the morning . Thank you *Joe Romano ***-***-****
I trust that Apple.com Store will make this right and come up with a resolution that is fair.
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