I just got a replacement for my iPhone X I can’t get the face recognition to work or ge...

GetHuman-joeroman's tech support issue with Apple.com Store from April 2018

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The issue in GetHuman-joeroman's own words
I just got a replacement for my iPhone X I can’t get the face recognition to work or get a Genius Bar appointment. I have had so many issues with the phone I forgot to add customer support to it.I am going to sleep now if I would like someone to get in touch with me in the morning . Thank you *Joe Romano ***-***-****
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Apple.com Store

tech support issue
Reported by GetHuman-joeroman
Apr 26th, 2018 - 7 mons ago
I have an issue with Apple.com Store too
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Seen by 1 customer so far
Similar issue to 30 others
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Timeline
GetHuman-joeroman started working on this issue
Apr 26th 7:25am