How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Apple.com Store phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2
Below are some clips we've found from Apple.com Store's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Welcome to Apple. Calls are recorded for evaluation to train personnel and to improve contact center technologies.
I'm an automated system that can handle complete sentences. So tell me, how can I help you today?"
Excerpt from a call with Apple.com Store
Wednesday, April 3, 2024 1:51 PM
What are the hours and when should I call?
Apple.com Store operates the call center for this 800-692-7753 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 120 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Apple.com Store phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Apple.com Store staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Apple.com Store is Monday.The most busy day to call is Thursday.Again, this is based on a sample of 120 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Apple.com Store is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Apple.com Store staffs the call center well on Monday.
Why call this Apple.com Store number?
Below is a sample of recent calls to Apple.com Store, and their purpose. Are any of these similar to the reason you are trying to call?
Billing inquiry: "I have a charge I'm not sure what it is, and I don't see anything under my account."
- From a call lasting 14m 33s , Apr 3, 2024 1:51 PM
Requesting refund for accidental purchase: "I purchased a game twice on my iPhone by mistake and need to get it refunded due to screen time restrictions."
- From a call lasting 15m 29s , Mar 29, 2024 5:20 PM
Billing inquiry: "I have a charge on my account."
- From a call lasting 30m 15s , Feb 23, 2024 2:46 PM
Billing inquiry for Apple services: "I was calling because you guys charged me, like, ninety nine cents, I think that's for storage."
- From a call lasting 10m 34s , Feb 23, 2024 2:24 PM
Billing inquiry: "I'm calling for the charge."
- From a call lasting 2m 38s , Feb 23, 2024 2:21 PM
Billing discrepancy: "I bought some Apple device for a dollar fifty seven, and it said it went through, but then my billing it says it didn't go through."
- From a call lasting 2m 36s , Feb 20, 2024 3:29 PM
Conclusion and closing notes
This is Apple.com Store's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Apple.com Store agent. This phone number is Apple.com Store's best phone number because 720 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-692-7753 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Apple.com Store first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Apple.com Store has 1 phone number. It's not always clear what is the best way to talk to Apple.com Store representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Apple.com Store. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Apple.com Store. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.