Apple Music Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Apple Music customer service, archive #1. It includes a selection of 3 issue(s) reported August 6, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am currently a subscriber of Apple Music. Recently, there was a default in my payment information, resulting in issues downloading music even after updating my payment details. Although I see two separate charges for the monthly fee on my account, I am unable to download music. This situation has left me frustrated as I believe I should have access to the music after making a payment. I am hoping for a prompt resolution without having to contact customer support. I also would like assistance in retrieving previously purchased movies and music for my playlist. Please advise on what information you require to resolve this matter promptly. Thank you.
Reported by GetHuman-oscarur on Monday, August 6, 2018 5:53 AM
I used to have an Apple Music account. Recently, I moved from Canada to Mexico and had to cancel my Canadian credit card. Fortunately, I have a cross-border account in the US with another credit card. Can someone guide me on how to update my payment method using the US credit card to keep my account active? Also, when Apple canceled my account, I lost over 20,[redacted] songs that I had recorded on iTunes from CDs that I own. I am eager to have my music restored to my account.
Reported by GetHuman-bigbdunk on Tuesday, March 22, 2022 2:30 PM
Hi Apple Music, I have a dream of becoming a musical artist. I can play instruments well but struggle with singing. My crush inspired me to create this song, which I wrote myself. I hope to pursue a career in music with this. Thank you. Verse 1: (D) Sitting beneath the stars tonight (A) Reflecting on life and what's right (Bm) But one thing weighs heavy on my mind (G) A dear friend who's always been kind (D) She's more than a friend, you see (A) She means the world to me Chorus: (G) Love in friendship, that's what we've got (D) She's so considerate, occupies my mind (A) Always there in times good and bad (Bm) A heart of gold, a true best friend Verse 2: (D) We've journeyed through life intertwined (A) Supporting each other, standing in line (Bm) Sharing secrets, hopes, and fears (G) Amidst laughter and shedding tears (D) But as I sit here looking at the sky (A) I wonder, what if I try Chorus: (G) Love in friendship, that's what we've got (D) She's so thoughtful, occupies my mind (A) Always there in times good and bad (Bm) A heart of gold, a true best friend Bridge: (G) Love can blind, feelings hard to find (D) Tonight my heart's so inclined (A) Though scary, I know it's right (Bm) I can't deny how I feel inside Chorus: (G) Love in friendship, that's what we've got (D) She's so considerate, occupies my mind (A) Always there in times good and bad (Bm) A heart of gold, a true best friend Outro: (D) Anna, if you hear this now (A) Don't be shocked, please just allow (Bm) You mean everything to me (G) I hope you feel the same, you see
Reported by GetHuman8408870 on Saturday, June 3, 2023 10:37 PM

Help me with my Apple Music issue

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