Yesterday I placed on on line order (AN********). My incentive for placing it was a te...

GetHuman5865622's Complaint issue with from March 2021

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The issue in GetHuman5865622's own words
Yesterday I placed on on line order (AN********). My incentive for placing it was a text I received from Anthro stating "**% off only." This message plus "discount in cart" was repeated on your website. However, once I went to check out, it did not give me the discount and in fact said that the items (*) I had purchased did not qualify. So I called your Customer Service and she attempted to place the order for me but it gave her the same message (which she acknowledged it should not because the discount was intended to apply to EVERYTHING. So she checked with a supervisor and said she could remedy the issue if I would go ahead and place the order and then I would receive an email back with a credit of $**.** and that I would receive the email shortly. That was yesterday afternoon and I never received it. She acknowledged that mine was not the first such call she had received. Today I noticed you had extended this promotion to "this weekend only" but I do not know if you have corrected the problem I experienced. But I do want to receive the appropriate credit ($**.**) from you. Thank you.

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Complaint issue
Reported by GetHuman5865622
Mar 19th, 2021 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 66 others
0 customers following this


GetHuman5865622 started working on this issue
Mar 19th, 2021 8:06pm