A little over * years ago, I ordered a Persica Bookshelf from you (among other items...

GetHuman-kim_dail's customer service issue with Anthropologie.com from October 2018

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A little over * years ago, I ordered a Persica Bookshelf from you (among other items). With tax and shipping, I spent almost $*,*** on this beautiful bookshelf (item ********), and now I’m going to have to destroy it. I recently made a disturbing discovery. I noticed tiny little holes and sawdust all around the bookshelf. Our exterminator inspected it, and he informed me that when we bought the piece, it was infested with powderpost beetles, which are wood boring beetles. He said the eggs had since hatched inside the bookshelf, and the larvae developed in the wood, and the adult beetles bored their way out of it, leaving the holes and sawdust behind. Because of the design of this piece, treating it would be impossible, and it would likely ruin the finish anyway. Obviously I’m not keeping a bug infested piece of furniture in my home. So now I am going to be forced to destroy a $**** item, for which I worked very hard to save money to buy. I only hope to God that the other pieces of furniture I purchased from you aren’t infested as well, since there’s no way of knowing, until the beetles bore out of the wood. It in inconceivable to me that a company such as yours, that charges thousands of dollars for pieces of furniture, wouldn’t properly source and assemble and store and inspect these pieces of wood and furniture! I am just so horrified by this experience. I have a phobia of bugs anyway, and I’m so distraught over this financial loss. It would be nice if Anthropologie would at least own up to their mistake and refund me the cost of the bookshelf. It’d be really nice if they’d come haul away this bookshelf, but I know that’s expecting too much. In light of this incident, someone needs to be evaluating their protocol in sourcing and assembling furniture. However, all I received was an emailed **% off promo code as compensation for my financial loss and emotional distress. Frankly, that was just offensive, and it irritated me even further that anyone would think that could possibly be close to appropriate compensation!
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Customer service issue
Reported by GetHuman-kim_dail
Oct 18th, 2018 - 3 mons ago
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Oct 18th, 2018 5:02pm
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Oct 18th, 2018 5:03pm