Anthem refuses to work with their CA behavioral health contracted providers, especially those who do testing with the new testing codes.

GetHuman2599545's customer service issue with Anthem Blue Cross CA from March 2019

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The issue in GetHuman2599545's own words
see above ... I am a contracted provider for Blue Cross. Testing codes were updated as of January *, ****. You have failed to pay me for any of the new codes, even when you have authorized them. I have sent several emails to the Behavioral Health Network relations email and have only gotten an automated response that someone would get back to me within * business days, which has not happened. I do not want an email response. I would appreciate a call back at ***-***-**** from someone who can help me resolve this matter. thank you.
You aren't helping me.
A contracting specialist for Anthem Blue Cross in California can call me.
I have been contracted with you for about ** years. In the past you had wonderful relations with your contracted providers. I have been stunned by your lack of professionalism and responsiveness to this issue.
I have tried everything.
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Anthem Blue Cross CA

I am trying to get remittance for services that you cover and authorized
Customer service issue
Reported by GetHuman2599545
Mar 26th, 2019 - 3 years ago
Seen by 13 customers so far
Similar issue to 207 others
0 customers following this
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GetHuman2599545 started working on this issue
Mar 26th, 2019 8:17pm
GetHuman2599545 indicated the issue is not fixed yet.
Mar 30th, 2019 12:54am
GetHuman2599545 indicated the issue is not fixed yet.
Mar 30th, 2019 1:01am

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