Hi**My husband purchased the above watch on *th December **** as a christmas present fo...

GetHuman3805813's Complaint issue with Anneklein.com from October 2019

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The issue in GetHuman3805813's own words
Hi**My husband purchased the above watch on *th December **** as a christmas present for me. I have been wearing the watch on a daily basis but unfortunately the two leather bands that secure the strap, have both split and I am reluctant to wear it as I may lose it should the strap come undone.**I notice from the guarantee, the strap is not covered however as I have only had the watch ** months, I would do not expect the strap to have worn so quickly. Without the safety bands in place the watch is unwearable, not only as it may fall off my wrist if the buckle comes undone but it leaves the remaining part of the strap lose and flapping.**It was purchased online from H Samuel and I have been into the shop to see if I could get a new strap. They informed me they only sell the watches online and that I should buy a new strap and they will fit it for me. Apart from the fact I really do feel the strap should have lasted at least ** months if not longer, I have been unable to find anywhere I can buy a new strap.**I am hoping you will be able to help me. The price is not particularly cheap, especially if I have to throw it away after ** months because the strap has broken.**I look forward to hearing from you**Julie Ryan

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Anneklein.com

Complaint issue
Reported by GetHuman3805813
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 154 others
0 customers following this

Timeline

GetHuman3805813 started working on this issue
Oct 21st, 2019 8:44pm
GetHuman3805813 indicated the issue is not fixed yet.
Oct 23rd, 2019 11:44am

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