I am trying to buy a fast charging (Samsung) phone adapter that plugs into the wall and...

GetHuman-alainap's customer service issue with Anker from February 2019

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The issue in GetHuman-alainap's own words
I am trying to buy a fast charging (Samsung) phone adapter that plugs into the wall and a lot of people are having issues with their chargers not working with quick charge. I wanna know what to buy - before I notice that it won't work. I have two amazon basics usb extenders each * feet and then the Anker usb type C wire (Anker Powerline II USB-C to USB *.* Gen* Cable(*ft)) I want an adapter that will be recognize by my usb extender wires because so far they do not seem to recognize my Samsung base. ***Initial Question: I ordered the amazon basics usb extender and it has been buggy. **I own a android Samsung Gal. S** ... With the Samsung adapter plugged into the wall that came with my phone, and the extender in the adapter, my phone doesn't do anything... as if nothing was plugged in and thus it is not charging....**But when the extender is plugged directly into the laptop port.... with my phone charger (same set up as the other one just w*o the adapter) the phone comes on, and says it is charging...... o.o**But I wan't to be able to do fast charging with it plugged into the wall outlet - so this is frustrating! hahaha***So - so far I have two of the components and now need the wall outlet part that can fast * quick charge and be recognized by my usb extenders, phone and charge wire.
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Customer service issue
Reported by GetHuman-alainap
Feb 18th, 2019 - 9 mos ago
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Feb 18th 3:08pm