Dear Animal jam, *I recently was hacked a few days ago. I got this email after being ve...

GetHuman-snixeypo's Hacked Account issue with Animal Jam from July 2020

Help with my Animal Jam issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-snixeypo's own words
Dear Animal jam, *I recently was hacked a few days ago. I got this email after being verified from AJHQ. They told me you could retrieve my account. **When I tried to log into my account "worldofhate", I realized that my password was no longer working and that my emails had been changed. **I tried to recover my password with my mom but she had forgotten the password to the parent dashboard. ***My backup account I am currently using is - Indiaisintown.**Please recover the password,*Thank you.

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Animal Jam

Hacked Account issue
Reported by GetHuman-snixeypo
Jul 25th, 2020 - 9 months ago
Fixed
Seen by 8 customers so far
Similar issue to 747 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console Type
Game Version Type
Name of Account Holder

Timeline

GetHuman-snixeypo started working on this issue
Jul 25th, 2020 7:34pm
GetHuman-snixeypo indicated the issue is not fixed yet.
Jul 26th, 2020 9:09am
GetHuman-snixeypo shared this issue with your circles on Google+
Jul 26th, 2020 9:09am
GetHuman-snixeypo indicated the issue is not fixed yet.
Jul 26th, 2020 9:10am
GetHuman-snixeypo confirmed the issue is fixed. Hooray!
Jul 26th, 2020 9:14am

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