My daughter has a shared account with a friend. (I was not aware that it was shared at...

GetHuman4642377's Recover Account issue with Animal Jam from April 2020

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Before contacting them, items GetHuman4642377 may need:
Email on Account, Username, Password, Game Name, Console Type, Game Version Type, and Name of Account Holder
The issue in GetHuman4642377's own words
My daughter has a shared account with a friend. (I was not aware that it was shared at the time) She wanted to get a membership for that account and after I submitted my credit card information, I realized that I was not the parent email on the account. The account name is: ilovegramma**I used to be the parent email on the account: *****@***.com**If I cannot change my email back, can you please cancel the membership that I created a couple of days ago and I can put it on an appropriate account that my daughter has. Thank you!

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Animal Jam

Recover Account issue
Reported by GetHuman4642377
Apr 15th, 2020 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 753 others
0 customers following this

Timeline

GetHuman4642377 started working on this issue
Apr 15th, 2020 3:19am

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