When I try to buy membership in animal jam play wild it takes my money but I do not get the membership.

GetHuman-zeynepc's customer service issue with Animal Jam from December 2019

Help with my Animal Jam issue
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Email on Account, Username, Password, Game Name, Console Type, Game Version Type, and Name of Account Holder
The issue in GetHuman-zeynepc's own words
Trying to buy membership ... I keep buying memberships with my animal jam account snowliv but they never work. In App Store it shows that I’m subscribed to the membership but I dont actually have any membership on my account. However I do not want membership on my play wild account anymore so I just created another play wild account called yukixmeow so I could buy membership there then later create a aj pc account with membership but it STILL didn’t work. I truly feel like I got scammed off of my money right now how can this be fixed? Please can I get a refund and also be able to buy membership? I remember my old accounts email but I’m not sure if it’s the right one and I don’t remember the password of my email and even tho my current account (yukixmeow) and old account (snowliv) ARENt made with the same email (I think?) I am still unable to have membership on either accounts. Please fix this membership problem or refund my money. I would rather prefer the first choice though.
I was so happy to get membership and all it’s perks but now I have my money taken and don’t have any membership.
Refunding me and or fixing my membership problem.
I believe I’m a very dedicated customer, I have been playing the game and buying in game goods for more than * years. I probably pay at*east **** dollars every year but this problem makes me feel like not playing the game anymore.
I have tried membership on two different accounts, tried buying it on the parent dashboard but nope.
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Animal Jam

Uhh animal jam?
Customer service issue
Reported by GetHuman-zeynepc
Dec 3rd, 2019 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 634 others
0 customers following this

Timeline

GetHuman-zeynepc started working on this issue
Dec 3rd, 2019 3:00pm
GetHuman-zeynepc indicated the issue is not fixed yet.
Dec 4th, 2019 11:50am