When I try to buy membership in animal jam play wild it takes my money but I do not get the membership.
GetHuman-zeynepc's customer service issue with Animal Jam from December 2019
Help with my Animal Jam issue
First: share to improve GetHuman-zeynepc's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-zeynepc may need:
Email on Account, Username, Password, Game Name, Console Type, Game Version Type, and Name of Account Holder
The issue in GetHuman-zeynepc's own words
Trying to buy membership ... I keep buying memberships with my animal jam account snowliv but they never work. In App Store it shows that I’m subscribed to the membership but I dont actually have any membership on my account. However I do not want membership on my play wild account anymore so I just created another play wild account called yukixmeow so I could buy membership there then later create a aj pc account with membership but it STILL didn’t work. I truly feel like I got scammed off of my money right now how can this be fixed? Please can I get a refund and also be able to buy membership? I remember my old accounts email but I’m not sure if it’s the right one and I don’t remember the password of my email and even tho my current account (yukixmeow) and old account (snowliv) ARENt made with the same email (I think?) I am still unable to have membership on either accounts. Please fix this membership problem or refund my money. I would rather prefer the first choice though.
I was so happy to get membership and all it’s perks but now I have my money taken and don’t have any membership.
Refunding me and or fixing my membership problem.
I believe I’m a very dedicated customer, I have been playing the game and buying in game goods for more than * years. I probably pay at*east **** dollars every year but this problem makes me feel like not playing the game anymore.
I have tried membership on two different accounts, tried buying it on the parent dashboard but nope.
I have an issue with Animal Jam too
How GetHuman-zeynepc fixed the problem
We are waiting for GetHuman-zeynepc to fix the problem and share the solution with the rest of us customers.
Please help with my Animal Jam issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.