Cancel membership.i never set up the parent portal .and won't let me do it now .

GetHuman2601033's account deletion issue with Animal Jam from March 2019

Help with my Animal Jam issue
Top Tip from another customer
In the settings of your account there is a button to delete the account permanently.
The issue in GetHuman2601033's own words
Attempting to cancel membership , so that my credit card is no longer charged .can't reach anyone on phone number as it says no longer in service .I want this cancelled .this week . ... I want to cancel membership. User name is sassa ***** .I attempted to call the phone number listed and it's no longer in service .this is totally rediculous I want to cancel the membership and stop payment with my credit card. The last * digits of credit card ****.i am billed on ** of every month for $*.**.my name is Carole A Harris .my email is *****@***.com. I would appreciate a response.thank you
It's especially frustrating when you have a non working phone number and no one to talk to except by this method .after this e perience we will never use any of the games listed by your company
I want this issue to be resolved by membership to be cancelled with my credit card deleted from your data base .I want this issue to be resolved immediately.
We've been a customer for over a year .and this will be the last month that I will pay .
I've attempted to add myself to the parent portal .I've attempted to call the number listed .non working number .and now using the last resort .if bot resolved this week then I will contact my credit card company and dispute the charge .
I have an issue with Animal Jam too
How GetHuman2601033 fixed the problem
How do I know if y'all fixed it .you tell me if you stopped charging my credit card since I can't set up for parent .so since you say this is your last attempt to contact me , this has been the first and only time you have emailed me .I will call credit card company in morning.
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Animal Jam

Animal jam need to cancel
account deletion issue
Reported by GetHuman2601033
Mar 27th, 2019 - 24d ago
I have an issue with Animal Jam too
Fixed
Seen by 10 customers so far
Similar issue to 1274 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console Type
Game Version Type
Name of Account Holder
Timeline
GetHuman2601033 started working on this issue
Mar 27th 12:15am
GetHuman2601033 indicated the issue is not fixed yet.
Mar 27th 12:21am
GetHuman2601033 confirmed the issue is fixed. Hooray!
Mar 30th 3:19am
GetHuman2601033 indicated the issue is not fixed yet.
Mar 30th 3:22am
GetHuman2601033 indicated the issue is not fixed yet.
Mar 30th 3:24am
GetHuman2601033 indicated the issue is not fixed yet.
Mar 30th 5:41pm
GetHuman2601033 indicated the issue is not fixed yet.
Apr 2nd 10:43pm