Cancel membership.i never set up the parent portal .and won't let me do it now .

GetHuman2601033's Delete Account issue with Animal Jam from March 2019

Help with my Animal Jam issue
Top Tip from another customer
In the settings of your account there is a button to delete the account permanently.
The issue in GetHuman2601033's own words
Attempting to cancel membership , so that my credit card is no longer charged .can't reach anyone on phone number as it says no longer in service .I want this cancelled .this week . ... I want to cancel membership. User name is sassa ***** .I attempted to call the phone number listed and it's no longer in service .this is totally rediculous I want to cancel the membership and stop payment with my credit card. The last * digits of credit card ****.i am billed on ** of every month for $*.**.my name is Carole A Harris .my email is *****@***.com. I would appreciate a response.thank you
It's especially frustrating when you have a non working phone number and no one to talk to except by this method .after this e perience we will never use any of the games listed by your company
I want this issue to be resolved by membership to be cancelled with my credit card deleted from your data base .I want this issue to be resolved immediately.
We've been a customer for over a year .and this will be the last month that I will pay .
I've attempted to add myself to the parent portal .I've attempted to call the number listed .non working number .and now using the last resort .if bot resolved this week then I will contact my credit card company and dispute the charge .
How GetHuman2601033 fixed the problem
How do I know if y'all fixed it .you tell me if you stopped charging my credit card since I can't set up for parent .so since you say this is your last attempt to contact me , this has been the first and only time you have emailed me .I will call credit card company in morning.
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Animal Jam

Animal jam need to cancel
Delete Account issue
Reported by GetHuman2601033
Mar 27th, 2019 - 4 years ago
GetHuman2601033 shared how to fix
Seen by 21 customers so far
Similar issue to 1274 others
0 customers following this
Items needed
Email on Account
Game Name
Console Type
Game Version Type
Name of Account Holder


GetHuman2601033 started working on this issue
Mar 27th, 2019 12:15am
GetHuman2601033 indicated the issue is not fixed yet.
Mar 27th, 2019 12:21am
GetHuman2601033 confirmed the issue is fixed. Hooray!
Mar 30th, 2019 3:19am
GetHuman2601033 indicated the issue is not fixed yet.
Mar 30th, 2019 3:22am
GetHuman2601033 indicated the issue is not fixed yet.
Mar 30th, 2019 3:24am
GetHuman2601033 indicated the issue is not fixed yet.
Mar 30th, 2019 5:41pm
GetHuman2601033 indicated the issue is not fixed yet.
Apr 2nd, 2019 10:43pm

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