My daughter setup a current account awhile ago but never setup the parental account whi...

GetHuman2600118's customer service issue with Animal Jam from March 2019

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The issue in GetHuman2600118's own words
My daughter setup a current account awhile ago but never setup the parental account which i was unaware of. We just purchased a recent recurring monthly subscription with and no way for me to manage it as she doesn't know what email she used for the parental account. I am very interested in subscribing but would like to know if i could receive a refund and apply it to the New account that she started and i have also setup the parental account.
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Animal Jam

Customer service issue
Reported by GetHuman2600118
Mar 26th, 2019 - 24d ago
I have an issue with Animal Jam too
Not resolved
Seen by 3 customers so far
Similar issue to 1270 others
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Timeline
GetHuman2600118 started working on this issue
Mar 26th 9:39pm