My daughter has a certain item and an account that was hacked from her and she would like those back.

GetHuman1957746's customer service issue with Animal Jam from January 2019

Help with my Animal Jam issue
Top Tip from another customer
If you account is disabled then you may not be able to get it back. Most accounts are disabled because of violating Zynga rules.
The issue in GetHuman1957746's own words
Get my daughters hacked things back for her. ... I have two issues that my child would like to be fixed: She wants to be able to login to her old account- Marlee**(sixteen). we believe it had been hacked or disabled. the other issue deals with someone she was talking to and then her laptop said that she was logged out. (i was behind her) she logged back onto the game, and a few of her items were gone. she believes she was hacked. i think so too- she was upset about one item in particular that she would like back, her long red spiked collar to the account Jammer*****(one three six five two). thank you, -Brookelen
giving back my daughters valued item that was hacked, and trying to get her old account back up.
I have an issue with Animal Jam too
How GetHuman1957746 fixed the problem
contact Animal jam, and tell them exactly what happened. details are key. hopefully we will get our hacking problem fixed.
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Animal Jam

Customer service issue
Reported by GetHuman1957746
Jan 13th, 2019 - 9 mons ago
I have an issue with Animal Jam too
Fixed
GetHuman1957746 shared how to fix
Seen by 7 customers so far
Similar issue to 916 others
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Timeline
GetHuman1957746 started working on this issue
Jan 13th 8:44pm
GetHuman1957746 confirmed the issue is fixed. Hooray!
Jan 13th 8:44pm