I saw an automatic billing for $**.** to my credit card from you on ******. My underage...

GetHuman-dancwong's customer service issue with Animal Jam from January 2019

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The issue in GetHuman-dancwong's own words
I saw an automatic billing for $**.** to my credit card from you on ******. My underage daughter used to play animal jam but had not done so for months, and she outgrew that and would not play animal jam anymore. The $**.** charge was not authorized. I already told my credit card company to put a hold on the charge. I tried to call you but could not get through with multiple attempts.*Please: *, cancel my daughter's account. Her ID name is maddywolves.**, delete my credit card number from any of your record and never bill my credit card again.**, please e-mail me and let me know that these have been done.*Thank you very much.*Dan Wong
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Animal Jam

Customer service issue
Reported by GetHuman-dancwong
Jan 13th, 2019 - a mon ago
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GetHuman-dancwong started working on this issue
Jan 13th 5:00am