If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1927129's own words
My daughter got "scammed" today of here Cami's frog, * pirate swords, * headdresses, and * pair of nerd glasses. She specifically told me y** "scammed" her and she really really would love her items back. She loves playing Animal Jam and has already been "scammed before. She is crying in her room and I can't help her. Her user is gillyboo*. Please respond and help as quickly as possible, me and here would very, very, very much appreciate this.
GetHuman1927129 did not yet indicate what Animal Jam should do to make this right.
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