This account was never authorized by an adult. I was charged significant charges on Sa...

GetHuman-jdargin's customer service issue with Animal Jam from December 2018

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Email on Account, Username, Password, Game Name, Console Type, Game Version Type, and Name of Account Holder
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-jdargin's own words
I would like the charges reversed ... This account was never authorized by an adult. I was charged significant charges on Sat*Sun before holiday. My granddaughter who is * years old admits to using the app but it is uncharacteristic of her to spend money without permission from a parent. I never received word until Apple sent me receipts after the fact. I do not desire any subscriptions or usage. Also I am in sole possession of my device yet I am now receiving advice from Apple that my Apple ID is trying to be accessed from out of state (Definitely a Hacker. Please do not allow usage from Apple ID *****@***.com. I have cancelled my payment for Apple products until issue is resolved. Can any of these charges made by a minor and probable out of state hacker
I am waiting for response
Reverse charges and improve system from being hacked
I am not their customer. Obviously children are being hacked on this site
Not yet
How GetHuman-jdargin fixed the problem

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How Do I Get Back a Hacked Animaljam Account?How Do I Recover a Suspended Animaljam Account?How Do I Get a Refund from Animal Jam?
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Animal Jam

I never used it
Customer service issue
Reported by GetHuman-jdargin
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 791 others
0 customers following this

Timeline

GetHuman-jdargin started working on this issue
Dec 26th, 2018 9:24pm

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