Before contacting them, items GetHuman-sonyafa may need:
Email on Account, Username, Password, Game Name, Console Type, Game Version Type, and Name of Account Holder
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-sonyafa's own words
Yesterday I purchased a years membership for my granddaughter acct, guineapigsruleyo. She played fine yesterday. This morning when she logged on, all but * of ** animals were gone, and only ***** or her ***** sapphires are there. She has been hacked. She has three accounts. This one is guineapigsruleyo. I pay for it. She has had the account for a year, but yesterday is when I added the additional year. *She would like to have what she lost replaced because, she says, there are things on it she can’t get any more.
GetHuman-sonyafa did not yet indicate what Animal Jam should do to make this right.
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