Yesterday I purchased a years membership for my granddaughter acct, guineapigsruleyo. S...

GetHuman-sonyafa's customer service issue with Animal Jam from December 2018

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The issue in GetHuman-sonyafa's own words
Yesterday I purchased a years membership for my granddaughter acct, guineapigsruleyo. She played fine yesterday. This morning when she logged on, all but * of ** animals were gone, and only ***** or her ***** sapphires are there. She has been hacked. She has three accounts. This one is guineapigsruleyo. I pay for it. She has had the account for a year, but yesterday is when I added the additional year. *She would like to have what she lost replaced because, she says, there are things on it she can’t get any more.
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Animal Jam

Customer service issue
Reported by GetHuman-sonyafa
Dec 2nd, 2018 - 6 mons ago
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Seen by 2 customers so far
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GetHuman-sonyafa started working on this issue
Dec 2nd, 2018 3:13pm