My daughter has created an account and she did not create it with a parent email now I...

GetHuman-lswanmom's customer service issue with Animal Jam from November 2018

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My daughter has created an account and she did not create it with a parent email now I have been trying to go in to put a parent email on the account but every time I log in with her account information which is hails* the game automatically boots her out saying you've been gone too long I have sent several e-mails back and forth to Animal Jam customer service and every time they can't help me because there's no parent email associated with the account but I can't log on to associate an email with the account I even tried creating a completely new account when I did this it still never asked for a parent email and the new account also throws her out when she tries to login to play it just says "you've been gone too long" and logs us out and then says try logging back in and it's a loop.*I am really at the end of my rope with this game because she's wanted it for a really long time and I finally broke down and downloaded it on the PC and Android and neither one works with two different accounts. PLEASE HELP*Lori swan*L*****@***.com****-***-****
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Animal Jam

Customer service issue
Reported by GetHuman-lswanmom
Nov 27th, 2018 - 9 mons ago
I have an issue with Animal Jam too
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Items needed
Email on Account
Username
Password
Game Name
Console Type
Game Version Type
Name of Account Holder
Timeline
GetHuman-lswanmom started working on this issue
Nov 27th, 2018 7:05pm