Before contacting them, items GetHuman-mctrimbl may need:
Email on Account, Username, Password, Game Name, Console Type, Game Version Type, and Name of Account Holder
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-mctrimbl's own words
This is my second request to Animal Jam regarding an issue we've had. I have heard nothing back from anybody since submitting a request for help about a week ago. *Here's the problem...my son had an account with Animal Jam which I paid $**.** for back on Sept *th. About three weeks ago it appeared to be hacked as he could not log in under his account credentials. He has not been able to use his account since then. I need the money that was paid ($**.**) to be refunded immediately as I am no longer getting the product I paid for. I will consider establishing a new account but not until the money I already paid is refunded. Please let me know when I can expect to see my bank credited for the $**.**.**thank you**Mark Trimble
GetHuman-mctrimbl did not yet indicate what Animal Jam should do to make this right.
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