This is my second request to Animal Jam regarding an issue we've had. I have heard not...

GetHuman-mctrimbl's customer service issue with Animal Jam from October 2018

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The issue in GetHuman-mctrimbl's own words
This is my second request to Animal Jam regarding an issue we've had. I have heard nothing back from anybody since submitting a request for help about a week ago. *Here's the problem...my son had an account with Animal Jam which I paid $**.** for back on Sept *th. About three weeks ago it appeared to be hacked as he could not log in under his account credentials. He has not been able to use his account since then. I need the money that was paid ($**.**) to be refunded immediately as I am no longer getting the product I paid for. I will consider establishing a new account but not until the money I already paid is refunded. Please let me know when I can expect to see my bank credited for the $**.**.**thank you**Mark Trimble

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Animal Jam

Customer service issue
Reported by GetHuman-mctrimbl
Oct 22nd, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 462 others
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Timeline

GetHuman-mctrimbl started working on this issue
Oct 22nd, 2018 5:50pm