My daughter got hacked on Animal Jam Play Wild, she lost animals items etc... Can she get them back?

GetHuman-onigiric's customer service issue with Animal Jam from October 2018

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The issue in GetHuman-onigiric's own words
I was trying to get my daughter’s hacked stuff back. I have contacted AJHQ several times. They seem to not care about the players, or I must be doing something wrong. ... My daughter was getting hacked a while back. She was complaining about not being able to find stuff that she had before on her Animal Jam Play Wild account. All of her stuff was gone, she had never told her password to anyone. She is homeschooled, so she couldn’t have told anyone at school. She has trustworthy friends as well. I supervise her when she is on any type of device or on anytype of social media, so I would’ve noticed if she had told anyone. Is it possible to get her stuff back? Thank you.
There are a lot of kids getting scammed on the Animal Jam game. What they don’t realize is that some kids are lying and some are not. They should at least ask for some picture evidence
Could they possibly give back all that she truthfully lost?
I am a new customer, I expect*hope to get good feedback to my problem.
I tried messsaging AJHQ before about my daughter’s problem, but they seem to not care.
I have an issue with Animal Jam too
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Animal Jam

AJHQ Animal Jam Head Quarter’s
Customer service issue
Reported by GetHuman-onigiric
Oct 20th, 2018 - a mon ago
I have an issue with Animal Jam too
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Seen by 5 customers so far
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GetHuman-onigiric started working on this issue
Oct 20th 2:05am