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Email on Account, Username, Password, Game Name, Console Type, Game Version Type, and Name of Account Holder
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If you account is disabled then you may not be able to get it back. Most accounts are disabled because of violating Zynga rules.
The issue in GetHuman-kilom's own words
I made a new animal jam account for me to play on because my old account was laggy. So I traded all my items to my new account. Then I logged out of my first account to log into my new one and it told me that they couldn't find a matching password to my new account. I'm really upset because I had many good and rare items that I lost. I was wondering if the account could b restored or the password could be changed please email me if it is possible.
GetHuman-kilom did not yet indicate what Animal Jam should do to make this right.
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