I made a new animal jam account for me to play on because my old account was laggy. So...

GetHuman-kilom's customer service issue with Animal Jam from October 2018

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The issue in GetHuman-kilom's own words
I made a new animal jam account for me to play on because my old account was laggy. So I traded all my items to my new account. Then I logged out of my first account to log into my new one and it told me that they couldn't find a matching password to my new account. I'm really upset because I had many good and rare items that I lost. I was wondering if the account could b restored or the password could be changed please email me if it is possible.
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Animal Jam

Customer service issue
Reported by GetHuman-kilom
Oct 18th, 2018 - a mon ago
I have an issue with Animal Jam too
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Timeline
GetHuman-kilom started working on this issue
Oct 18th 10:23pm